Platform Support Analyst, Salesforce (Hybrid)

Work Flexibility: Hybrid

As a Platform Support Analyst, you will be responsible for overseeing the maintenance and user support within the Salesforce domain, including planning, requirements gathering, functionality design, testing/validation, deployment, and change management for system enhancements, projects, and issue resolution. You will collaborate closely with various business teams, subject matter experts, and functional and technical stakeholders across the organization to support production systems and users. Your role includes gathering and analyzing data to ensure thorough documentation of user stories (business requirements) and functional designs that align with defined business objectives and success criteria.

What you will do

• Provide End User System support and maintenance

• Deliver Salesforce system enhancements and project, ranging from small enhancements to large-scale implementations.

• Ensure the quality and data integrity of operational CRM systems. 

• Translate business requirements into working applications. 

• Delivery of data governance and systems administration. 

• Manage Installed packages and support system integration with other applications.

• Partner and Collaborate with stakeholders in both the business and technical realms

• Focus on Sales and Service business processes enabled through our commercial systems. 

• Coordinate with IT counterparts on system enhancements and reported incidents – accountable for timely and accurate delivery. 

• Assist with Regression testing and stay connected to divisional and global CRM launches on our shared platform. 

  

What you need

Required

• Bachelor’s degree  in Management Information Systems, IT, Business Operations or related field.  

• 2+  years of professional experience  

• 2+ years of Salesforce experience, with strong technical knowledge.

Preferred

• Salesforce Admin certification.  

• Experience of working in CRM, ERP and Business Applications.

• Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion.          

• Demonstrated ability to understand, evaluate and recommend changes to business processes. 

• Knowledge of Agile Development methodologies.  

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.