Lead Ambassador, Guest Experience

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

August 23, 2024

Shift:

Job Description Summary:

Lead Ambassador, World of Coca-Cola  

Candidates must be able to work weekends, weekdays and holidays. Flexible shifts varying between the hours of 8am and midnight. This role is full-time working up to 40 hours each week. 

 

Position Overview: 

The Lead Ambassador is responsible for supporting operations at World of Coca-Cola, delivering exceptional guest experience, best-in-class health & safety standards, and maintaining revenue and profit performance. This position provides leadership to all Guest Relations Ambassadors within a specified front-line department in absence of the Supervisor, leading both Front and Back of House operations. The Lead Ambassador will work collaboratively with employees and partners to leverage their outstanding customer service, communication, and leadership skills to ensure that every guest experience at the World of Coca-Cola is an exceptional one. 

A Lead Ambassador will be responsible for consistently supporting one of the following areas: Café Operations, Entrance Operations, Tours & Character Operations, Workplace Operations, Welcome Experience, 1st Floor Exhibit Space Operations or 2nd Floor Exhibit Space Operations. 

 

Primary Responsibilities/Accountabilities: 

• Supports the overall operational functions of an area or venue at World of Coca-Cola, ensuring opening and closing checklists/SOPs and ensures Attraction standards are met for the duration of the shift 

• Serves as a role-model and provides exemplary guest service to all internal and external guests of World of Coca-Cola while performing the following activities: selling tickets, providing access control, checking-in groups, pulsing guest traffic into theaters or galleries, restocking/replenishing stations and delivering supplies, making public announcements, assisting guests with special access, and assisting guests with wayfinding. 

• Refers all duties which require supervisor approval to the appropriate Leader on Duty 

• Assists Ambassadors with where appropriate, including refunds, returns and service recoveries 

• Positively supports and trains Ambassadors on Standard Operating Procedures, as needed 

• Ensures appropriate stock and supply levels, communicating inventory needs as appropriate  

• Acts as a Brand Ambassador by consistently modeling and upholding The Coca-Cola Company Core Values while driving brand awareness and encouraging lasting customer relationships 

• Monitors guests and surro