Senior Software Engineer

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our innovations empower billions of customers worldwide.

Our mission in Azure Cloud Experience (CXP) is to transform Microsoft Cloud customers into fans. We are customer-obsessed problem-solvers charged with driving a vision to maximize quality, reliability, and security of the Microsoft Cloud and, in turn, to optimize customer experiences (CXP). We orchestrate deep engineering engagements in areas like incident management, support, and workload deployment and stabilization. We analyze and amplify customer voices within our own team and across product teams, centering customer needs in our Quality vision for Azure. We innovate ways to scale customer care through in-product experiences and platforms. Our culture of growth mindset and inclusion is central to who we are and how we work. We know that empowering our customers starts with empowering every team member to do their best work.

Every minute of every day, our customers stake their entire business and reputation on the Microsoft Cloud. When we achieve our world-class standards of quality, security, reliability, and support, our customers win. You can help us achieve our mission.  

We're looking for a Senior Software Engineer to join us to work on a big bet for Microsoft, Azure. If you are passionate about cloud computing and work with services using leading technologies, and you want to play a role in the design of mission critical features for Azure, then we have a tremendous opportunity for you.  

Incident Management (IcM) is a mission critical service in Azure CXP. It is the one Incident Management System for all Microsoft services, the cornerstone of our efforts to enable every Microsoft service team to efficiently manage incidents and keep services healthy. Having all Microsoft service incidents together enables us to run data analytics and machine learning on it and helps us detect incident patterns to reduce Time to Mitigation (TTM) and even avoid future incidents.

IcM is looking for a Senior Software Engineer who loves technological challenges and problem solving, is excited about online services, cloud computing, user experience and AI, and is passionate about making better software while continuously improving the development process.  We need an engineer who is a self-starter and likes to learn every day.  As a member of our team, you will participate in all stages of our engineering lifecycle - from initial research and discovery, quick iteration on promising concepts, solution prototyping, designing, and delivering features end to end - including system architecture, code, deployment, scale, performance, and quality, all the way through successful service rollout and live site support.  You will have ample opportunities and scope to demonstrate your technical abilities.  

Responsibilities

• Design, develop, test and maintain AI Copilot skills and experiences for Microsoft Incident Response and Management.
• Collaborate with cross-functional teams to define, design, test and ship new features.
• Ensure and improve the engineering fundamentals of the services and application, including security, reliability, performance, compliance, accessibility, etc.
• Embody our Culture and Values. 

Qualifications

Required Qualifications:

• Bachelor's degree in computer science, or related technical discipline AND 4+ years technical engineering experience with coding in languages including, but not limited to, C++, C#, Java, Ruby or Go 
  • OR equivalent experience.
• 4+ years of hands-on development experience in C# or Java.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Q