DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

LICENSING CLERK

Job Location:

Division of Taxpayer Services

1600 W Monroe Street, Phoenix, AZ 85007

Posting Details:

Salary: $16.82 Hourly 

Grade: 14

Closing Date: 5/25/26

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. To learn more about ADOR please visit azdor.gov. Come Join the ADOR Team!

The Licensing Clerk is responsible for receiving, sorting, and distributing requests that are sent via mail and/or written correspondence for License and Registration, Business One Stop, and Peer to Peer Car Sharing and/or other departments within the agency. This role ensures that team members receive processing requests in a timely manner to ensure a quality taxpayer experience.

This position is full time in office M-F 

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

          Administrative and Mail Distribution:

• Receives, sorts, and distributes requests that are sent via mail and/or written correspondence to appropriate team members in a timely manner
  
• Distributes mail to team members via in-person or by scanning documents and sending to team members via email
  
• Maintains basic mailing records and retention schedules for organization and inventory purposes
  
• Manages assigned workload and services
  
• Creates denial letters from a standard format to be mailed to taxpayers
  
  Agency/Department Compliance & Continuous Improvement:
  
• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
  
  Actively contributes to team and individual effectiveness through the following:
  
• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
  
• Completes all required training in a timely manner.
  
• Participates in assigned work teams as appropriate.
  
• May complete periodic metrics, projects, huddle boards and reports as requested.
  
• Prepares for and actively participates in 1:1 coaching with supervisor
  
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.
  
  

Knowledge, Skills & Abilities (KSAs):

          Knowledge

• Basic knowledge of principles and processes for providing customer and personal services
  
• Basic knowledge of mail sorting and distribution methods
  
  Skills
  
• Effective verbal, written, and active listening skills
  
• Effective customer service skills to include conflict de-escalation and resolution techniques
  
• Basic mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages
  
• Keyboarding/typing at least 40 wpm and 10-key skills
  
• Effective in