Partner Delivery Readiness Analyst

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

Job Summary:

The Partner Delivery Readiness Analyst (PDRA) plays a critical role in enabling and supporting our Partners to successfully deliver Ping Identity solutions to our customers. This role focuses on ensuring that partners have the necessary training, knowledge, tools, and resources to successfully implement and support products or services. The PDRM collaborates closely with internal teams, including our Channel Sales, Sales & Technical enablement, Partner Solution Engineers, and Customer Success, to develop and execute strategies that drive Partner competency, expertise, delivery excellence, and overall business success.

Key Responsibilities:

 

Partner Reporting and Operations:

• Develop, execute, maintain, and enhance partner reports to keep the Partner Delivery Readiness Team operating smoothly.
• Ensure the team has an understanding of the reporting requirements and measurements.  
• Facilitate reporting requirements with the operations team to build Tableau reports for consistency and measurements against team goals.
• Leverage data and insights to provide input into partner programs and readiness initiatives.

Partner Enablement & Readiness:

• Ensure delivery partners have access to and understand our solution capabilities, delivery methodologies, and best practices.  
• Assess partner delivery readiness and create action plans for capability improvements.
• Facilitate knowledge transfer through workshops, webinars, go-live retrospectives and learning modules.
• Execute programs to enhance partner skills and expertise on Ping Identity products and services.  

Delivery Excellence & Performance Management:

• Define Partner delivery performance metrics and establish report scorecard to drive mutual accountability and performance expectations
• Monitor partner performance metrics and identify actionable opportunities to improve performance
• Establish best practices and frameworks to guide Partner led deployments 
• Conduct periodic assessments to identify gaps in partner skills or resources.
• Provide feedback to internal teams to enhance partner engagement strategies.
• Conduct regular partner touchpoints to monitor implementation project progress and assist in addressing any concerns.

Collaboration & Stakeholder Engagement:

• Work closely with sales, solution engineers, customer success, and professional services teams to understand and assess partner capabilities
• Partner with Channel Sales to build and maintain strong relationships with key stakeholders within partner organizations.  
• Serve as a trusted advisor and advocate for partners, helping them navigate challenges and achieve their business objectives.  
• Foster a collaborative and supportive working environment between Ping and partner teams.  
• Act as a liaison between partners and internal teams to ensure seamless and successful implementation of Ping Identity solutions

 

Qualifications & Skills:

• Bachelor's degree in business, technology, or a related field.
• 0-4 years of experience in a partner-facing role (partner enablement, professional services, or delivery management.), preferably within the software industry,  
• Knowledge of cloud technologies, SaaS, or IT service management is a plus.
• Strong understanding of project management me