Senior Account Manager

Company Description

Come and join our team at Jellyfish. We are hiring a Senior Account Manager.

We’re passionate about giving talent a platform to perform, where everyone can shape and grow their own career in the way that works for them.

At Jellyfish, our people are our biggest asset. The experiences and unique insights each individual brings to Jellyfish are what create the culture we are so proud of, and this culture is seen at every one of our offices around the globe as we continue to build one of the world's fastest-growing teams of digital experts.

We work with some of the biggest brands on the planet, and as Google’s key global partner, we provide the right technology, strategy and training, while fostering strong relationships.

Our four values:

• Be Positive: do you attempt to see the best in everyday situations and use challenges as learning experiences?
• Be the Solution: do you enjoy finding unique solutions with a problem-solving team?
• Be Accountable: do you believe in taking ownership of your work and want to work with a team that empowers each other to achieve their best?
• Be Passionate: do you enjoy what you do and want to work with a team that encourages your growth?

If you answered yes to the above and want to be part of our dynamic team, we’d love for you to join us on our journey as One Jellyfish.

Job Description

Join our powerful and diverse team at Jellyfish, as a Senior Account Manager and contribute to our global network of talented individuals who are dedicated to inspiring clients, partners, and each other through exceptional client management.

We are seeking someone who can effectively articulate client business objectives, demonstrate how our work aligns with those objectives, and identify opportunities for improvement.

Key Responsibilities:

• Clearly communicate client business objectives, demonstrate how our work contributes to achieving those objectives, and identify areas for enhancement.
• Possess a strong understanding of fundamental client management skills, implementing changes that improve efficiency and overall success. Examples include: meeting agendas and contact reports, task management, strong communication and organization.
• Able to own and execute advanced and strategic client initiatives. Examples include: client revenue forecasting, client playbooks, Salesforce management, QBR guidance, strategic briefs, learning agendas, account growth plans.
• Provide support to larger accounts, taking ownership of a specific area (such as a channel or brand), and may serve as the client lead for smaller accounts.
• Develop comprehensive briefs that effectively capture client expectations and lead the team in accomplishing the objectives outlined in the brief.
• Collaborate with the Client Lead (where relevant) to drive growth in existing client net revenue, including activating new products, initiating new projects, and increasing media spend.
• Focus on developing leadership skills to enhance team performance.

Strategic Project Initiatives:

• Monitor client health indicators such as Net Profit Contribution (NPC) and Net Promoter Score (NPS), optimizing them with the support of Project Management and relevant Capabilities.
• Seek opportunities to develop and strengthen external partnerships.

We are looking for a proactive and ambitious Senior Account Manager who is passionate about fostering client success and building lasting partnerships. If you thrive in a fast-paced and collaborative environment, and possess a strong drive for continuous improvement, we would love to hear from you.

Qualifications

Preferred candidate will have a strong working knowledge of paid media channels, including paid search, paid social, and programmatic display / video, and experience managing annual budgets in excess of $1M+.

Additional Information

• Flexible working
• Annual Bonus
• Training and Development
• Life Assurance
• Health benefits - Medical, Dental
• Employee Assistance Program - Counseling

All your information will be kept confidential according to EEO guidelines.

Jellyfish positions are open to everyone who fits the qualifications. All backgrounds and diverse talents are cherished and welcomed.

Equal Opportunity Employer: Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form here.