TPT Sr. Data Services Specialist

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.


The Sr. Data Services Specialist position exists to perform routine duties in any combination in one or more of the listed areas. Provides timely and accurate distribution services through the utilization, management, and familiarity of order fulfillment equipment and systems. Follows prescribed routines in accomplishing tasks. Provides Lockbox services for depositing money and processing mail received at the Focus on the Family Campus. Employs working knowledge of computer systems to research, collect, analyze, and summarize complex data into various systems. Applies considerable initiative and independent judgment with most duties being executed with only general direction and follows standard practices referring questionable matters to manager.
Essential Duties/Responsibilities:
Production:
• Researches and resolves order problems
• Sets standards for quality control
• Handles inter-departmental communications
Team Responsibilities:
• Takes personal responsibility for housekeeping and safety within the team's work area
• Contributes toward meeting predetermined performance objectives
• Remains flexible and willing to work anywhere with any team member when there is a need; remains dependable and punctual, has a good attendance record
Lockbox Functions:
• Assures that donations through the Remote Deposit Capture (RDC) are accurate and reconciles with the imaging application daily batch
• Is accurate in processing constituent mail and reconciling issues for Finance between imaging system and system of record
• Is accountable for opening, sorting, and imaging mail received at the Focus on the Family Campus within a secure environment that has limited badge access and security cameras
• Is responsible for assigning documents to meet department service levels for processing and responding to constituents
Mail Functions:
• Navigates many databases at the same time and ability to search and navigate within all categories in the procedural database
• Ensures accuracy by processing and pulling reports from imaging system for quality purposes
• Sets up accounts, maintains account information, requires ability to cleanup accounts, verifies, and maintains e-mail addresses and account information
• Requires ability to do account research, code accounts appropriately, add notes to accounts and add communication records
• Processes donations and designates appropriately, processes resource, subscription, requires ability to maintain and work in second party accounts
• Processes donations for honorariums, memorials, workplace giving/matching gift, requires ability to process different payments and pay types within the constituent information database system
• Collects appropriate information for projects, adjusts transactions when appropriate, discerns and researches product, subscription, and donation history
• Is familiar with product, projects, direct mail packages (DMPs) and events offered through Focus on the Family
Miscellaneous:
• Reviews updates to the Hub internal website works with Instant Messaging system, and works in Outlook Systems
• Manipulates documents within MS Office Suite
• Researches requests for items from daily broadcasts and other offerings, completes, and does any follow-up necessary for each transaction
• Discerns the need of a constituent and appropriately transfers when needed
• Discerns highly emotional and sensitive issues and how they should be handled; requires ability to deal with offensive material
• Provides comments from constituents for management
• Takes information from spreadsheets and performs data entry
• Maintains understanding of current procedures and prototypes
• Offers ideas and suggestions toward continuous process improvement; takes personal responsibility for quality of individual/team’s results
• Maintains consistent predetermined performance objectives and department standards
• Occasional switchboard operator backup duties
Other Duties/Responsibilities:
• May assist in training new team members
• Maintains quality standards by conducting equipment inspection, completing production control charts, and making equipment adjustments
• Assists in identifying safety and health concerns by surveying environmental, operational, and occupational conditions, recommending preventative suggestions
• Performs other duties as assigned
Working Environment/Physical Requirements:
• Ability to