Sr Technology Communications Specialist

Job Posting Title:

Sr Technology Communications Specialist

Req ID:

10128330

Job Description:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Team Description:

The Technology Enablement and Adoption (TEA) organization’s mission is to ensure TWDC employees are aware of Company technologies, which includes knowing how to use these products well, and in ways that can enhance the way they work.

 

Our cross-functional team of OCM and Service Implementation Managers, Customer Success Managers, Communications Specialists, and Knowledge Managers increase productivity and engagement amongst TWDC cast members and employees who utilize Enterprise Technology services and products. The chief methods of achieving this purpose are to evangelize technology offerings, develop adoption and organizational change management strategies, and provide guidance and training, as well as the voice of the customer. 

Responsibilities of Role:

The Senior Technology Communications Specialist is passionate about technology and its ability to transform the employee experience. This individual must possess a unique combination of technical acumen, writing ability, creativity, and marketing savvy – with the ability to craft clear, concise, and effective messaging from complex technical information for employees.

• Act as a communications subject matter expert on behalf of the Enterprise Technology organization for any internal communications on new programs, services, tools, or policy changes that need to be widely distributed to employees across the Company
• Develop comprehensive communication plans for both technical and end-user audiences, from initial research to implementation.
• Translate complex technical communications into an easily digestible, Disney voice for employees
• Execute on multiple communication strategies while keeping in mind timing, prioritization, and messaging cohesion
• Manage various editorial calendars, coordinate and help prioritize multiple communications requests, oversee approvals, and manage complex content distribution.
• Use HTML and CMS skills to create email templates and post digital content; apply intermediate design abilities to edit or produce creative assets.
• Have intermediate design skills, be able to edit templates and images and produce original creative for communications materials as needed
• Create and distribute content for established brands, including D Tools IT, Inside Enterprise Technology, the D Tools IT Newsfeed on MyDisneyToday, the Exec Circuit
• Create, edit, and distribute executive communications on behalf of senior leadership
• Work closely with communications, video, graphics, premier services, and events partners from across the company to develop compelling content for distribution
• Define, capture and report on KPIs/Metrics, focusing on historical trends, themes, and new engagement opportunities
• Proactively find opportunities to further amplify products across various channels to audiences across the company Must Haves:
• Minimum of 5+ years of relevant experience
• Background in writing and content creation for communications
• Strong written and verbal skills; able to craft messages for varied audiences
• Skilled at developing and executing communication campaigns
• Familiar with web/digital platforms (HTML, Salesforce Marketing Cloud, WordPress)
• Proficient with Microsoft Office tools (Word, Excel, PowerPoint, Copilot, Forms, Teams)
• Excellent interpersonal skills, with ability to work with all levels and recognize the importance of multiple perspectives and differing viewpoints
• Quick learner with ability to prioritize work under pressure, manage multiple deadlines, and flexibly adapt to changing direction when required
• Innate sense of curiosity, with a passion for new technologies and their implementation