Branch Manager

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
 
This position will be located in: Huntsville , AL  

 

Job Summary

Responsible for daily oversight, administration, and management of all operations of a branch location.  Provides leadership to the branch staff so successful levels of customer experience, sales, profitability, and inventories are attained. 

Responsibilities

Essential Functions

• Plans, coordinates, and directs operational activities for the branch.
• Prepares and implements objectives and plans to support branch/company strategies, proposal coordination, key customer strategy planning, presentations, financial projections, cross market strategies, and other measurement tools.
• Coordinates the development of new supply chain solutions, systems, technology, methods, ideas, and procedures to improve sales, profits, efficiencies, automation, service and quality within a specific market. 
• Coordinates with various teams to streamline operations and meet challenges.
• Improves efficiency and scalability of branch layout, workflow, and equipment.
• Utilizes warehouse management systems.
• Provides feedback from the field on customer satisfaction regarding pricing, products, promotions, service, customer needs and competition. 
• Provides feedback on the performance of vendor programs/promotions within product lines and market areas and acts as a vendor alignment advisor.
• Makes customer calls and works to establish and maintain a high-level relationship with key customers or prospective accounts.
• Coordinates management contacts, stays abreast of market trends in our trade area and industry, and monitors competitive product and price situations.
• Participates in the coordination, analysis, and decision-making of customer needs, pricing, products, competition, and problem resolution.
• Provides leadership for local inventory committee, branch inventory levels/counts and approves all inventory returns.
• Monitors the competitive factors affecting sales, profits, and market penetration and develops plans to counteract those factors and enhance Border States’ potential and prominence in the market.
• Responsible for the Profit and Loss statement for the area(s) managed.
• Provides continuous input to leadership on formulation of branch Fiscal Year budget and monitors adherence to FY budgetary objectives.
• Ensures efficient inventory management, including forecasting, purchasing and stocking of electrical products to meet customer demand and minimize excess inventory.
• Develops and maintains business relationships with current and potential customers.
• Ensures all operations adhere to industry safety protocols and comply with OSHA, DOT, or other governmental agencies.
• Builds a culture that inspires excellence, trust and dedication to an organization that care about its employee owners.
• Places high importance on talent development by growing others through coaching, feedback and exposure.
• Actively recruits for all branch positions
• Builds a culture that inspires excellence, trust and dedication to an organization that care about its employee owners.

Non-essential Functions

• Provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• Continuously looks for systems, methods, and ideas to improve the processes, functions and performance of all branch areas.
• Responsible for the implementation of customer satisfaction surveys
• Assists with planning and coordinating of the annual sales incentive programs.
• Coordinates distribution of sales reports to staff and provides continuous feedback regarding their sales performance.
• Assists with establishing sales budgets/goals.
• Conducts or assists with sales meetings and trade shows.
• Identifies sales, marketing, product, and application training needs and conducts the training.
• Coordinates with the Customer Financial Services staff to resolve key customer-billing problems and advise on changes in customer credit worthiness.

Qualifications

• Minimum of a four-year business or trade degree or equivalent experience required.  
• Three years of prior management experience including marketing, operations, or sales experience, preferred.
• Strong knowledge of distribution experience preferred. 
• Ability to read, write and speak in English required. 
• Prefer strong working knowledge of PC for Windows,