Service Quality Engineer II

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role: The Service Quality Engineer II plays a key role in supporting service development and execution for Boston Scientific’s Medical Electrical Equipment/ Capital Equipment (CE) products. This role focuses on maintaining and improving service quality processes, linking service performance to product design and risk management, and supporting continuous improvement initiatives. The Service QE collaborates cross-functionally across engineering, PMO, field service, and quality teams to ensure robust systems and processes that meet both compliance and business requirements.

 

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

 

Relocation assistance is not available for this position at this time.

 

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

 

Your responsibilities will include:

• Integrate service requirements into new-product design and risk-management processes.
• Partner with Service Development Engineers to create Service documentation and Service parts including Service manuals, work instructions,
• Serve as the service-quality owner for assigned products, ensuring alignment between DHF, DMR, and field-service documentation.
• Evaluate product or process changes for quality and risk impact; ensure all risk controls remain effective.
• Champion continuous improvement of product reliability through analysis of field performance data, and service metrics.
• Represent service quality in design reviews, risk assessments, and post-market monitoring.

 

Process Focus

• Lead CAPA/NCEP investigations, ensuring strong root-cause analysis and sustainable corrective actions.
• Partner with global and regional teams to implement best practices for service quality metrics and reliability measurement.
• Monitor key process indicators for CE service performance, informing operational and business decisions.

 

People & Culture Focus

• Foster collaboration across Service Development Engineering, Service QA, NPE Project Management, Field Service, and Global teams.
• Promote a culture of curiosity, accountability, and high performance.
• Participate in VIPs and continuous-improvement initiatives that drive measurable efficiency gains.
• Develop a “Yes – and here’s how” mindset to support business enablement while maintaining strong compliance.

 

 

Required qualifications:

• Bachelor’s degree in a technical field
• 2+ years of relevant work experience

 

 
Preferred qualifications:

• Masters degree in engineering 
• Experience working in medical device industry
• Experience working with medical electrical equipment

 

 

Requisition ID: 618066

 

The anticipated annualized base amount or range for this full time position will be $ to $, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

 

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