Pharmacy Technician - Customer Care - Call Center

Company Overview

Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.

Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.

Our Mission

We’re flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. ‘The human element’ is our crux and catalyst, driving all that we do, whether we’re interacting with patients, providers, or practices. We’re here to partner with those ready for a change. More than a compounding pharmacy, we’re on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.

Position Type: Full-Time, 120 W. 1st Ave, Mesa, AZ

Pay Range: $21 - $25/hr

Position Schedule: Open M-F 8:00am - 6:00pm, Typical Shift hours are 9a-530p

Position Overview

Are you ready to step into a pivotal role that shapes the future of healthcare? At Strive Pharmacy, we’re looking for a Customer Service - Pharmacy Technician who’s ready to be a game-changer in delivering top-notch patient care, driving seamless communication, and ensuring our team’s success. You won’t just be part of the action—you’ll be at the very heart of our commitment to excellence, setting the gold standard for compliance and customer service. This is your chance to shine and make a real impact!

Key Responsibilities

As a Customer Care Technician, you’ll be the voice of support for our patients and providers. In this role, you will:

• Manage 60–100 inbound and outbound calls daily, delivering quick, accurate, and empathetic assistance.
• Handle patient communication across multiple channels — calls, text messages, and emails — ensuring timely and professional responses.
• Provide clear solutions to inquiries about orders, shipping, payments, and processing.
• Accurately process payments and maintain proper financial records.
• Partner closely with pharmacists and technicians to support seamless patient care.
• Uphold high standards of quality, compliance, and accuracy in every interaction.

How you Strive here

This isn’t just another call center job — it’s a chance to grow in healthcare while making a difference every day.

To succeed in this role, you should be ready to:

• Bring energy and positivity to every patient interaction, even in high-pressure situations.
• Thrive in a fast-paced environment where adaptability and resilience are key.
• Commit to meeting performance metrics, including call quality, productivity, attendance, and schedule adherence.
• Be a team player who collaborates openly with peers and leaders in an egoless, supportive environment.
• Stay organized, detail-oriented, and proactive in problem-solving.
• Embrace growth — many of our team members have advanced their careers within Customer Care, and we’re excited to offer the same opportunities to you.

Required Qualifications

• An active AZ State Pharmacy Technician license is required. (Not Trainee license)
• Current and valid PTCB (Pharmacy Technician Certification Board) or NHA CPhT certification is required.
• A GED or high school diploma.
• A clean criminal record with no felonies.
• Must have Pharmacy Technician experience.
• Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space.
• Previous experience with patient care and customer service in a retail pharmacy or compounding pharmacy setting, preferred not required.
• Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
• Excellent verbal and written communication skills.

Work Environment

• Regularly stand to communicate and engage with patients and colleagues.
• Frequently use your hands for handling documentation, accessing information, and ensuring smooth o