Patient Experience Coordinator

Status

Full-Time

Standard Hours per Week

40

Job Posting Category

Administration

Job Posting Description

SPARK is an autism online research study and a growing community of autistic individuals, their families, and researchers on a mission to advance the understanding of autism. SPARK’s mission is to improve the lives of people with autism by identifying the causes of autism and informing more effective therapies, treatments, services, and supports. Because without research, we are just guessing.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions*

The Patient Experience Coordinator will be responsible for:

Customer Service:

1. Demonstrate positive and effective customer service that support departmental and hospital operations.
2. Interact and provide positive and effective customer service to participants and families.
3. Respond to routine inquiries about protocol, policies, and procedures.
4. Resolve complex issues.
5. Prepare for and attend morning team huddles.
6. Collaborate and communicate with referring providers and researchers to facilitate management of complex participant issues.

Technology:

1. Utilize all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications.

Patient Experience Coordination:

1. Monitor clinic activity to ensure the best possible participant experience. Assist with resolving customer service and scheduling issues.
2. Respond to participants’ needs and situations requiring escalated service response.
3. Manage one or multiple researchers’ concerns and intervenes when appropriate to assist.

To qualify you must have:

1. High School Diploma / GED
2. Bachelor’s degree preferred.
3. Minimum 2 years of related healthcare experience, related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.), and strong customer service experience.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Office/Site Location

Boston

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Part Remote/Hybrid