Universal Banker I or II (Floating)

Description

THIS POSITION IS A FLOAT POSITION AND WILL BE BASED IN OUR LAKE REGION BRANCH AND PRIMARILY FLOAT BETWEEN THE FOLLOWING BRANCHES:

Hawley (Main Street)

Greentown

Dingmans Ferry

Steamtown

A valid Driver's license, vehicle, and a copy of your auto insurance declaration pages showing the coverage and the policy to and from dates is required.

Basic Qualifications:

Universal Banker I: Transaction

Education/Training:

A high school diploma or equivalent; college education in related field preferred but not required.

Experience: One or more years’ experience in a professional customer service/cash handling and/or financial services environment.

Universal Banker II: Transaction and Deposit

Education/Training:

Completion of The Dime Bank’s Universal Banker I curriculum with passing test scores and demonstrated proficiency/mentoring. Also, an Associate degree in related field is preferred.

Experience: Two years’ experience in a professional customer service/cash handling and/or financial services environment.

Universal Banker III: Transaction, Deposit and Loans

Education/Training:

Completion of The Dime Bank’s Universal Banker II curriculum with passing test scores and demonstrated proficiency/mentoring. Also, a Bachelor’s degree in related field is preferred.

Experience: More than three years’ experience in a professional customer service/cash handling and/or financial services environment.

Skills/Key Competencies (UB I, UB II, UB III):

Competencies: The Dime Bank’s Universal Banker (UB) program contains 3 competencies: Transaction, Deposit products and Loan products. Your Universal Banker responsibilities will build as competencies are learned, honed and demonstrated. Our UB program includes the ability to identify customer needs using the consultative approach to provide bank products and services that align with the Bank’s Strategic Goals and Initiatives; understand the financial services industry and the importance of remaining current with new developments, procedures and regulations; thrive in an individual capacity while participating effectively in a team environment; be able to adapt and change as needed; be results driven, decisive, resilient and perseverant; communicate by being adaptable, approachable and influential; use time management skills to set priorities; and be computer proficient with new equipment and technology.

Skills: Clearly communicates in English; proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; a comprehensive knowledge of all bank forms and documents used in opening new accounts; working knowledge of account maintenance; proficient knowledge of bank retail products and services, along with the operating policies and procedures that impact these products. Processing loan requests and loan maintenance; to understand lending policy and have knowledge of all loan types. Learn and demonstrate understanding of Home Equity loans; visual and auditory skills.

General Responsibilities:

The Universal Banker is a multi-layer position that is responsible for providing prompt, courteous service to customers and prospective customers by providing value-added insight during teller transactions, new deposit account opening, consumer loan processes and other financial service interactions. A UB maintains frequent customer contact and through the consultative approach strives to retain customers, deepen relationships and generate new business. The Universal Banker supports a team environment between branches and partners within specialty departments to enhance the customer experience and differentiate The Dime Bank in our markets.

Essential Requirements/Accountabilities (UB Level I, II and III):

1. Take ownership and manage the training and mentorship requirement through completion for your level of the Universal Banker Curriculum/Development Program. Before proceeding to the next level of UB responsibilities, you must pass the required 30, 60- and 90-day reviews as well as pass the final proficiency test and demonstrate working knowledge/success using these competencies.
2. Adhere to all curriculum learned within your UB competency level relative to associated proced