Service Manager - Internal

The Service Manager - Internal is responsible for driving the performance, efficiency, and quality of the internal service department. This role leads daily operations tied to dealership inventory readiness, ensuring units are completed on time, meet company standards, and support overall dealership profitability.  

Key Objectives 

• Drive internal service throughput to ensure all units are PDI-ready and completed on schedule 

• Maintain high-quality standards across all internal service work, minimizing rework and delays 

• Build and lead a high-performing team focused on accountability, efficiency, and continuous improvement 

• Optimize workflows and processes to improve turnaround times and department productivity 

• Support dealership profitability by controlling internal service costs and identifying upsell opportunities where appropriate 

Responsibilities 

• Lead day-to-day operations of the internal service department, ensuring alignment with dealership goals and timelines 

• Oversee all internal service work, including PDIs, recon, and inventory readiness 

• Ensure all units meet company quality standards before delivery or placement on the lot 

• Coordinate work orders and workflow between technicians, service advisors, and dispatch 

• Monitor and manage department performance metrics, including cycle time, quality scores, and productivity 

• Coach, develop, and hold team members accountable to performance expectations 

• Identify and implement process improvements to increase efficiency and reduce bottlenecks 

• Maintain strong product knowledge across RV systems (electrical, plumbing, HVAC, appliances, etc.) to support the team and troubleshoot issues 

• Communicate effectively with internal stakeholders on unit status, timelines, and escalations 

• Resolve issues quickly to minimize delays and ensure operational continuity 

• Identify opportunities to improve margin through efficient labor utilization and value-added services 

What you’ll bring 

• 3–5+ years of experience in service operations, service management, or a related field (RV or automotive preferred) 

• Proven ability to lead and develop a team in a fast-paced, performance-driven environment 

• Strong operational mindset with the ability to manage workflows, prioritize tasks, and drive results 

• Excellent communication skills with the ability to collaborate across departments 

• Strong problem-solving skills with a focus on efficiency and continuous improvement 

• Comfortable working with CRM systems, service software, and general computer tools 

• High attention to detail with a commitment to quality and accountability 

• Positive, professional attitude with a strong sense of ownership 

• Ability to pass a background and drug test 

• Demonstrate alignment with the Company’s vision, mission, and core values in all interactions 

Expected Results 

• Consistent on-time completion of internal units aligned with dealership inventory needs 

• High internal service quality scores with minimal rework or delays