Cloud Solution Architecture IC4

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a Cloud Solution Architect specializing in Data & AI, who is passionate about driving our customers’ transformation on Microsoft Azure, to join our Cloud & AI Platforms Team. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements. Using your expertise in Azure and Data & AI solutions, you will lead technical engagements with customers, empowering them to unlock the full potential of their Microsoft investments. You will also guide them in overcoming obstacles that hinder the success of their data and AI projects. This role offers a unique opportunity to advance your career, sharpen your technical and collaborative skills, and deepen your expertise in cloud technologies. 

Your Role and Impact:

• Strategic Guidance: Engage with customers to understand their goals and challenges, then provide strategic solutions that maximize the value of their Microsoft technology investments.
• Technical Leadership: Lead in-depth technical discussions, offering insights and recommendations to overcome complex challenges in data and AI initiatives
• Empowering Customers: Support customers in achieving successful outcomes by developing tailored solutions that drive their digital transformation and innovation.
• Continuous Growth: Leverage this opportunity to advance your career while enhancing your knowledge and skills in cutting-edge cloud technologies.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

You will understand customers’ overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value and drive positive Customer Satisfaction & become a trusted advisor.

• You will ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment and provide feedback and insights from customers/partners.
• You will develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging subject matter expertise. Deliver according to MS best practices & using repeatable Intellectual Property (IP).
• You will apply technical knowledge to architect and design solutions that meet business and IT needs, create Data & Analytics roadmaps, drive Proof of Concepts (POC) and Minimal Viable Product (MVP), and ensure long term technical viability of new deployments, infusing key AI technologies where appropriate.
• You will be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
  You will maintain technical skills and knowledge, keep up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.
• You will accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes and obtain relevant accreditations and certifications. Proactively identify gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps

Technical leadership

• Design the solution using your Data Platform technical knowledge, architectural approach, consultancy skills and our methodology to win a customer’s technical decision and meet the customer’s needs; drive proof of concepts (POCs)/production deployments to create momentum for MVPs, infusing key AI technologies where appropriate and being technically proficient to do POC with hands-on-skills.
• Data Platform technologies, including SQL Server, Azure SQL Database, and Azure Cosmos DB, as well