International Patient Liaison I - Spectrum Corporate Offices - Full-Time - Variable Shift

Hours:

Shift Start Time:

Shift End Time:

AWS Hours Requirement:

Additional Shift Information:

Weekend Requirements:

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$32.730 - $40.910 - $45.810

 

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

 

What You Will Do
Responsible for ensuring coordination of care and related services for Sharp International and Global Patient Services (GPS) patient populations. Work as an effective team member to ensure each patient is supported throughout the continuum of care beginning with inquiry on available services at Sharp Healthcare (SHC) through returning to home. Serve as a liaison with multiple internal and external personnel and organizations including, but not limited to, SHC hospitals, clinics, outside health care facilities, providers, governmental agencies, insurance companies, cruise lines, air and ground ambulance companies. Assist with coordinating all financial processes involving domestic and international insurance companies, third party administrators, patients, SHC financial and contracting departments to facilitate patient care and proper reimbursement to SHC.

Required Qualifications

• H.S. Diploma or Equivalent
• 2 Years experience in an acute care hospital setting in a position with direct patient and medical staff contact.
• Driver's License - CA Department of Motor Vehicles -REQUIRED

Preferred Qualifications

• Bachelor's Degree in healthcare related field.
• Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
• Emergency Medical Technician (EMT) California Certification - National Registry of Emergency Medical Technicians -PREFERRED

Other Qualification Requirements

• Utilizes reliable transportation and possesses adequate personal insurance coverage. Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines.

Essential Functions

• Functions as liaison between patients, families, payors, external case managers and interdisciplinary team.
  Responsible for facilitating effective communication and assistance to achieve desire outcomes with case management, social work, physicians, business services, patients and their family members, other department staff and other internal and external customers.
  Responsibilities extend beyond the episode of care to encompass coordination of care across the continuum of care beginning with inquiry and intake to returning home, whether in the US or abroad.
  Interact with patients, family members/companions, and hospital staff to assist coordination of hospital and outpatient care requests and needs.
  Travel between hospitals and clinics to meet with patients and staff in-person.
  Accurately communicate appropriate finance/billing information to applicable finance departments and billing personnel and obtains payment authorizations when applicable.
  Attend hospital based and outpatient interdisciplinary team meetings on an ongoing basis.
• Provides internal and external customer service
  Coordinate medical evacuations to a SHC hospital following departmental and organizational guidelines.
  Coordinate inpatient admissions, procedures, and outpatient care, while adhering to referral algorithms and personal/ cultural needs of patients and families.
  Coordinate any special needs or goods for the patients and their family members to meet culturally diverse populations.
  Respond to any identified patient and family requests for identified needs and services in a culturally sensitive manner.
  Remain in regular contact with patients, family/companion, hospital and clinic staffs, and other relevant business partners to ensure the patient is receiving services as requested and ascertain any additional needs or concerns to assure delivery of The Sharp Experience.
  Identifies individual cultural needs for each patient and assists with modifying any specifications in order to maintain cultural sensitivity while adhering to organizational policies, procedures and guidelines.
  Coordinate transportation for patients and families to and from the airport and to and from appointments surrounding hospit