Program Manager, Head and Neck - Orthopedics Surgery Associates Verdugo - Full Time 8 Hour Days (Exempt) (Non-Union)

The Program Manager is responsible for growth, planning, programming, development, for services, operations and patient experience related to the specific service including transitions of care between the inpatient and outpatient services.

The Program Manager is responsible for growth, planning, programming, development, for services, operations and patient experience related to the specific service including transitions of care between the inpatient and outpatient services. The Program Manager is responsible for overseeing the development in multiple areas which may include the following: 1. Increasing referral base by community outreach to related physicians and/ or clinical services specific to the assigned service line. 2. Work with managed care team on payer relations. 3. Enhancing inpatient and outpatient team communication. 4. Collaborate with the marketing at KMC and development department at KSOM. 5. Improvement of family-centered care through integrative multidisciplinary approach. The Program Manager (PM) works with the Medical Director and Director of Clinical Operations to define and achieve operational goals for the specific department(s) related to their service line including satellite clinics, aligned with institutional goals for each pillar of achievement: a) Patient Care; b) Education; c) Research, and d) Community Outreach. 6. Engages in process improvement, program and system implementation, and facilitates projects with the multidisciplinary team across multiple specialties. 7. Triage patients to assure that they receive timely care based on the needs. The PM works closely with the medical staff and management team to enable the successful development, delivery and growth of the service line. The PM actively works with USC Care Ambulatory leadership, department chairs, practice plan administrators and physician leaders to organize business intelligence needs to enable improved business performance. Actively participates in problem solving patient issues by working through clinic personnel. Actively engaged in business development opportunities, enhancing physician relations, and developing payer relationships.

 

Essential Duties:

• Maintains a liaison relationship between the Keck Medicine of USC Ambulatory Services, Keck School of Medicine and Keck Medical Center of USC through attendance at meetings and through both written and oral communication.
• Coordinates and integrates the programs services on intradepartmental, interdepartmental and hospital wide levels. Establishes effective strategies for service line, programs, physician integration and resource utilization s with the goal of increasing service line growth, efficiency, and patient and family experience. Establishes and maintains ongoing process improvement and quality control projects which support the department, ambulatory operations, hospital operations and Keck Medicine of USC goals.
• Establishes effective strategies for service line, programs, physician integration and resource utilization s with the goal of increasing service line growth, efficiency, and patient experience. Establishes and maintains ongoing process improvement and quality control projects which support the department, ambulatory operations, hospital operations and Keck Medicine of USC goals.
• Promotes a positive customer service culture which encourages quality patient outcomes and increased patient and family satisfaction. Enhances the image of the USC Ambulatory Service Lines and institution. Responsible for the seamless integration of the patient experience across the continuum of care. Working with the Nurse Navigator, develops and fosters effective collaboration between outpatient and inpatient facilities, medical staff leadership and other affiliated services to ensure an integrated approach to providing efficient, cost effective services and fulfilling the system's goals and strategic growth objectives.
• Oversees and maintains standardized care plans with the multidisciplinary team of the field of specialty/ service line including care pathways and pre-op, post-op and discharge orders.
• Works with management to maintain and oversee the coordination of patient education materials, care guide and online videos. Tracks patient outcomes and patient and family experience and makes needed adjustments, in collaboration with executive and physician leadership.
• Complies with regulatory standards as they relate to the department. Maintains established policies and procedures, objectives, quality assurance program, safety standards, DHS standards and Title 22 standards.
• Assists in establishing goals and the budget to achieve optimal financial performance, patient, employee and physician satisfaction targets, policies/procedures and quality outcomes, aligned with Keck Medicine of USC pillars. Works with management is establishing the operating budgets for the