LTL Sales Support Analyst

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Priority1 was founded in 1995 with the same entrepreneurial spirit that still drives our business today. We are a mix of great people and great technology. Our success is driven by a strong partnership of employees, customers, and carriers. We also employ an industry-best Transportation Management System (TMS). We are a full-service logistics company partnering with thousands of national and regional truckload and LTL carriers. We offer less than truckload (LTL), full truckload (TL), expedited, roadshow, warehousing, and ocean freight services. 

This is a full-time, on-site position based in our Little Rock, AR office. The role requires daily in-office attendance with no remote work options. 

Roles & Responsibilities: 

• Accurately quoting LTL shipments and finding ways to help Sales close opportunities 

• Accurately building shipments, confirming pickups and delivery appointments 

• Accurately communicate verbally and written 

• Efficient by being able to multitask, problem solve, and prioritize workload 

• Building relationships with Inside Sales and the LTL team as we work in a fast-paced environment that can become stressful 

• Capable of identifying customer needs and maintain a customer service philosophy 

• Handling inbound phone calls for shipment tracking and customer service 

• Ability to use decision making skills to offer options and resolve problems 

• Has talent to exercise good judgment with the ability to prioritize projects 

• Knack for adapting to constant changes in work environment, work assignments, and/or changes in priorities 

Performance Measurements: 

• Accuracy: Target of 99% accuracy of building and quoting shipments 

• Efficiency: Target of not falling behind more than 15 minutes in the email queue 

• Building Relationships: Positive Sales feedback will be recognized and rewarded. The ultimate goal is becoming a sales advocate. 

Compensation: 

• Pay: $36,000.00 per year 

• Medical Insurance with premiums paid at 100% for employees AND dependent. 

• Dental Insurance 100% paid for Employee. 

• Vision Insurance 

• HSA with Employer Contributions 

• Life Insurance 

• Short Term Disability 

• Long Term Disability 

• 401(k) Plan 

• Profit Sharing: Typical annual contribution of 15% of total eligible compensation 

• Paid Holidays AND PTO 

Physical Requirements: