Senior Director, CXP Strategy & Execution

Company

Cox Automotive - USA

Strategy & Corporate Development

Strategic Planning Sr Director

Sr DirectorHybrid - Ability to work remotely part of the week

Yes, 25% of the time

Day

Compensation

Compensation includes a base salary in the range of $179,600.00 - $299,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

About the team

Cox Automotive is transforming the way the world buys, sells, owns, and uses vehicles. Within Cox Automotive, the Digital Commerce organization builds the software that dealers rely on to market to consumers, manage customer relationships, and turn data into sales. This role helps define the strategy for that portfolio and where it goes next.

About the role

The Senior Director, CXP Strategy & Execution is responsible for the strategy across our Customer Experience Platform (CXP) portfolio, which spans CRM, customer data, marketing, and AI-driven consumer engagement. This leader defines how these areas connect to one another and to the broader platform strategy.

An early priority is to shape and realize the strategic value of the portfolio as new and existing capabilities are brought together. For opportunities that sit within the CXP, this leader owns the strategy and the plan to realize it. For adjacent opportunities owned by other business leaders, the role serves as a strategic thought partner, staying close to the work, validating the approach, and keeping leadership informed on progress and the value created.

This is a leadership role rather than a project management role. It requires strong general management judgment and a leader who is equally effective setting long-range strategy and engaging in the operational detail required to move it forward. The role develops the business cases the organization relies on and rigorously evaluates proposals to ensure they are sound, working credibly across financial analysis, go-to-market planning, and cross-functional working sessions.

Over time, CXP strategy becomes the central focus of the role: a clear vision for where CRM, customer data, marketing, and AI-driven consumer engagement are headed, how they align with the platform, and the commercial strategy that brings them to market.

What you'll do

Own CXP portfolio strategy

• Define and own the strategy for the full CXP portfolio, including how the components fit together and how responsibilities are delineated across them.

• Establish how CXP strategy aligns with platform strategy and with CRM strategy, and resolve areas of overlap across the portfolio.

• Develop the business cases that underpin the strategy, and rigorously evaluate and challenge proposals to ensure they are sound, regardless of their source.

• Own the commercial and go-to-market strategy, partnering with marketing, sales, and product to ensure strategies translate into results in market.

Lead near-term value creation

• Own the intake and prioritization of strategic initiatives, focusing resources and effort on the opportunities that carry the greatest value.

• For initiatives within the CXP, own the strategy and the plan to realize it, including the associated decisions, dependencies, and sequencing.

• For initiatives owned by other leaders, serve as a strategic thought partner: staying close to the work, validating the approach, and helping ensure recommendations are sound and progressing.

• Provide ongoing strategic guidance and course correction as initiatives progress.

• Provide leadership with a clear, objective assessment of progress, risks, and anticipated outcomes.