Supply Coordinator

Location:

8162 S Priest Dr, Tempe, Arizona 85284 United States of America

Supply Service Rep

*This is NOT a work from home position*

 

Job Description:

Under the direction of the SSR Supervisor, you will be part of the Supply Service Representative Team that provides customer service to internal U-Haul sites. This team is responsible for the processing and entry of orders as well as expediting or special handling of orders as needed. The SSR team is expected to support all U-Haul locations with any and all questions or concerns related to the Supply Chain.

 

SSR Duties:

• Maintain high-level of customer service

• Ensure communication with customers or suppliers via phone and email are always professional and cordial

• Escalate concerns to Buyers, Material Planners, Freight and Management Team if a supplier’s performance is impacting U-Haul sites negatively

• Provide resolutions for disputes to satisfy stakeholders while maintaining department policy

• Ensure responses to field Feedbacks regarding issues with orders appropriate, per process and helpful

• Assist Buyers/Planners/Freight and Management with special tasks and reporting

• Review orders in error status, and correct

• Participate in continuous training with SSR Team on systems and on daily/as needed tasks

• Communicate critical information quickly and effectively to all pertinent groups when changes or challenges arise

• Review orders for compliance with Purchasing policies and internal audit

• Assist with completion of all daily/as needed SSR tasks

• Strive for continuous improvement and growth, including process development and changes for the group

Job Requirements:

• Customer Service experience (2+ years preferred)

• Good decision-making skills

• Positive attitude and willingness to help

• Great organizational and follow-up skills

• Excellent communication skills (both verbal and written)

• Ability to multi-task

• Proficient in Microsoft Office Suite, particularly Excel

• Experience with SAP (or other similar ERP system)

 

Education:

• Required: High school diploma or GED

• Preferred: Associate’s Degree or the equivalent in experience

U‑Haul Offers:

• Medical insurance

• Prescription drug plans

• Dental & Vision plan with hearing care discounts

• Onsite medical clinic for team members and eligible family members

• New indoor fitness gym (Midtown Phoenix campus)

• Get Fit Gym Reimbursement Program

• Registered Dietitian Program

• WeightWatchers®

• CVS Virtual Care

• U‑Haul Kids Program

• 24‑Hour Nurse Line

• Wellness Program (Healthier You initiatives & challenges)

• Mindset App Reimbursement

• Pet Insurance & Wellness plans

• Career stability

• Opportunities for advancement

• Valuable on‑the‑job training

• Tuition Reimbursement Program

• Free online courses for personal and professional development at U‑Haul University®

• Employee Stock Ownership Plan (ESOP)

• Company‑paid life insurance

• Voluntary life insurance options

• Short-Term and Long‑Term Disability

• Critical Illness, Accident & Hospital Indemnity plans

• Business & business travel insurance

• MetLaw Legal Program

• MetLife Auto & Home Insurance

• LifeLock Identity Theft Protection

• Dave Ramsey’s SmartDollar® Financial Wellness Program

• U‑Haul Federal Credit Union

• Paid holidays, vacation, and sick time

• You Matter Employee Assistance Program (EAP)

• Discounts on cell phone plans, hotels, computers, vehicles & more

• Community involvement & volunteer opportunities

• U‑Haul Mothers Program (Paid maternity leave)

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebr