Job Description:

Hospitality & Safety Specialist

Locations Available:

Nashville, TN & Clarksville, TN

Position Summary

The Hospitality & Safety Specialist supports both clients and staff to promote health, safety, and a welcoming environment throughout the organization. This role upholds Centerstone’s commitment to providing a safe, inclusive, and respectful atmosphere while performing critical safety-related functions in alignment with operational guidelines and professional ethical standards.

**Key Responsibilities**

Customer Experience & Hospitality

• Serve as the first point of contact by greeting all clients, visitors, and staff promptly, courteously, and professionally
• Provide assistance, directions, and information to support ease of navigation and comfort
• Address client concerns and resolve issues effectively to ensure a positive experience
• Contribute to maintaining a therapeutic, welcoming environment that supports transformation

Safety & Security

• Conduct ongoing threat assessments and enforce safety measures
• Monitor the environment and intervene in unsafe situations
• Respond to emergencies and apply crisis prevention and de-escalation techniques
• Support and promote a safe work environment for staff, clients, and visitors
• Continually assess and enhance the perception of safety, respect, and belonging

Team Participation & Organizational Support

• Participate as an active member of the treatment team
• Attend and contribute to required meetings, including shift changes and staff meetings
• Support operational needs such as data collection, program evaluation, and other initiatives
• Perform additional duties as assigned by the Facilities Leadership Team

Professional Practice & Culture

• Function in accordance with operational guidelines and professional code of ethics
• Engage in ongoing reflective practice and self-regulation of behavior and emotions
• Participate in staff development and performance evaluation processes
• Demonstrate and promote trauma-informed care and crisis intervention best practices
• Model professionalism and positive behaviors at all times
• Foster a culture of belonging through cultural awareness, respect, and sensitivity

Relationship Building

• Build strong relationships with clients and staff through empathy and communication
• Support a sense of community, respect, and connection throughout the facility

**Knowledge, Skills & Abilities**

• Strong written, verbal, in-person, and virtual communication skills
• Customer service-oriented with strong interpersonal abilities
• Ability to interpret safety rules, procedures, and operational guidelines
• Ability to write reports and communicate effectively with diverse audiences
• Strong problem-solving and decision-making skills in structured environments
• Ability to establish relationships through phone and in-person interactions
• Ability to follow direction, work independently, and accept feedback

**Qualifications**

• High School Diploma, GED, or equivalent preferred
• Experience working with diverse populations across the lifespan preferred
• Crisis intervention experience strongly preferred
• Ability to work flexible hours, including evenings, weekends, and on-call as needed

**What We Offer**

• Competitive compensation and benefits
• Opportunities for career growth and development
• A collaborative, mission-driven work environment

Ready to Make a Positive Impact?

If you’re passionate about creating safe, welcoming environments and want to play a meaningful role in behavioral healthcare, we encourage you to apply today and join the Centerstone team.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture &