Patient Flow Coordinator - Clinic

Location:

Avera Spencer Clinic

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.25

Position Highlights

Clinic Hours: Monday - Friday, 8:00 AM - 5:00 PM

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Serves as a member of the provider's Care Team in coordinating the flow of patients through managing phone calls, schedules, supplies, equipment and assisting provider and nurse with various clinical responsibilities as requested. Serves as the first point of contact for the patient to the Care Team.

What you will do

• Coordinates appointment scheduling and follows office scheduling policies/parameters. Stays up to date on provider protocols and occupational services to schedule appoints appropriately.
• Maintains timely flow of patients.
• Schedules tests and procedures at other facilities and schedules referral appointments to other physicians. Schedule appropriate follow up appointments as needed. Obtaining necessary referrals and authorizations.
• Answers multiple line telephone and routes calls promptly; does not leave caller on hold or unattended for extended periods of time.
• Alerts appropriate personnel to urgent messages/issues that require immediate attention.
• Assist the provider and Nurse with other support duties including but not limited to: faxing scripts, histories and physicals and other items as requested; sending patient reminder letters, making copies, opening mail, completion of disabilities forms, death certificates, and complete DME forms.
• Prepares exam rooms for specific examinations insuring that the necessary equipment and supplies are present. Insures cleanliness and prepares list of medical supplies needed as time allows.
• Rooms patients and takes vitals as requested by the physician or nurse.
• Assists patients with specialty referrals by coordinating follow up appointment with the appropriate specialist. Complete referrals to other providers/entities, compiling, preparing, and faxing/mailing the appropriate paperwork for appointment.
• Review all lab, hospital, and other reports and put in chart as necessary making a complete chart for the patient upcoming visit with provider. (Discharge summaries, ER reports, diagnostic testing, outside notes, labs, etc.). Responsible to maintain patient records in an orderly fashion and accessible to the provider.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent and 3-6 months related experience and/or training; or equivalent combination of education and experience required

Preferred Education, License/Certification, or Work Experience:

• Associate's Medical Assisting certificate from a college or Medical Office Technology
• Computer knowledge and skills
• Medical terminology experience

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need &