Team Lead, RMC Intake

This position reports directly to the Director of Operations, RCM Intake Management and is responsible for supervising the day-to-day functions of the Intake Management team to achieve optimal results for our clients while ensuring compliance to Medicare, Medicaid and Private insurance requirements and RCM policies and procedures. Responsible to update current policies/ procedures needed for improved compliance and financial results.   

Let’s talk about Responsibilities

• Provide leadership, communication, and motivation, while supervising the day-to-day functions of the Intake Management Revenue Cycle team 

• Oversee performance management and development of direct report team members; coaching staff and assuring output levels are achieved with minimal errors.

• Ensure adherence to objectives, operating policies and procedures, and strategic action plans by aligning goals around business plans 

• Responsible for training and monitoring productivity of Intake Management processes and procedures to ensure tasks are completed within SLA 

• Act as a change agent while initiating various projects with the view of leading and guiding the organization towards a robust future 

• Implement and ensure adherence to operating policies and procedures established, including government and state regulations 

• New customer onboarding and implementation to RCM Intake Services through gathering customer information, enforcing RCM best practices, and building/training internal  

• Maintain Intake customer relationships and leading status update and performance calls with Brightree Intake Management customers 

• Management of customer and patient escalations, ensuring timely resolution 

• Prepares and submit reports to the customer as requested to discuss progress, trends, solutions with the customer on a regular basis 

• Trains and monitors global partner performance, including but not limited to:  

• New customer training and process updates 

• Communicate updates to RCM Intake Management Manager/Director  

• Maintains patient confidentiality and function within the guidelines of HIPAA 

• Other tasks and responsibilities as assigned.

 Let’s talk about Qualifications and Experience

• Minimum of 2 years’ experience related to health care revenue cycle management, preferably in the HME/DME industry.  

• Minimum of 2 years’ experience related to customer service. 

• Knowledgeable of Medicare, Medicaid and Private Insurance billing and qualification/documentation guidelines 

• Robust supervisory competencies in the areas of leadership and team development; including coaching, mentoring and situational assessment skills.  

• Experience developing high-performing teams in the day-to-day functions of billing, collections, or customer service  

• Broad knowledge of federal and state requirements relating to healthcare management 

• Strong ethics and a high level of personal and professional integrity

• Strong computer proficiency with Microsoft Office and Databases 

• Bachelor’s degree preferred; however, will consider equivalent job experience 

• Passionate about customer service 

• Excellent problem-solving skills focused on identifying and implementing solutions for customers 

• Effective communication skills with strong oral, written, and persuasive abilities to work with people at all levels in the organization 

• Exceptional organizational skills with a high level of attention to detail and the ability to multitask 

• Results-driven, self-starter who is highly motivated and able to troubleshoot challenges on the fly 

• Proven track record of working towards and exceeding metrics  

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees a