Sales - Rental Counter Sales Rep

Position Summary

Position duties include but are not limited to: coordinating the inside counter sales and rental of new and used equipment within the assigned branch to achieve profit goals.   

Position Duties/Responsibilities

Primary Responsibilities:

Safety

• Maintains a safety conscious work environment both inside and outside of store.
• Does not violate any safety rule or policy.
• Enforce all personal protective equipment rules and regulations.
• Ensure all safety rules and policies are enforced.

Sales Acumen and Ability

• Maintain a positive attitude and answer the phone with a smile
• Able to identify the customer need and provide the best solution available - Listen to customer request and consult them.
• Provide Solutions and other opportunities outside the scope of equipment
• Negotiation
• Upselling
• Follows up to get unsigned contracts signed
• Responsible to open new customer accounts, pass leads within the MFC and work each day to grow company market share.
• Maintain a clean and presentable showroom
• Maintain a professional appearance and demeanor
• Assist in meeting and exceeding branch and company goals for rental and sale of equipment
• Adept to work in a fast-paced environment while focused on providing excellent customer service
• Able to work within a team environment across all facets of the operation
• All Rental Customer Transactions: including but not limited to writing accurate reservations, opening, closing, distribution via mail or email and invoicing and collection payment on cash customer accounts. Manage all aspects timely and accurately. 
• Work all daily, weekly, monthly, and quarterly branch report as assigned by management
• Conveys the highest level of quality customer service – internal and external.
• Answers in-coming customer phone calls, text messages, walk in customers, online leads, and customer chats. Addresses internal and external customer requests quickly and efficiently.
• Assists with walk-in customers, outside sales force and other departments.
• Works with dispatch to ensure rental deliveries are completed “on time”.
• Performs related duties as assigned by supervisor or Branch Manager

Supervisory Responsibilities:

• No formal supervisory responsibilities

Position Requirements

Required:

• Knowledge, skills, and abilities typically acquired through a high school education, technical training, or a college degree.
• A basic knowledge of equipment, construction industry including:
• Phases of construction
• Equipment
• Mechanical aptitude
• Technical aptitude
• Desire to continually learn the about advancements and changes in the industry.
• Minimum two years of experience working with heavy equipment or working in the construction industry.

Desired:

• Familiarity with surrounding areas is highly preferred
• Able to read and understand maps of the city and surrounding areas.

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent interpersonal and customer service skills.
• Excellent communication skills, including verbal, written, non-verbal and listening skills.
• Excellent analytical skills such as problem solving and the ability to interpret policies, procedures, and guidelines.
• Adept to maintain composure and professionalism in a fast paced, ever changing environment with internal and external customers.
• Proficient computer skills, including experience using Microsoft Office and a wide variety of Web Based applications. Ability to operate a computer and necessary programs such as Microsoft Office products and database systems
• Strong skills such as continuous improvement, productive, innovative and an ability to achieve goals.
• Familiar with technology and able to proficiently use a wide variety of technology platforms.
• Able to assist customers with orders and products as needed.
• Must be available to work overtime, on call. May be required to work occasional weekends as needed.
• Adept to gain solid understanding of the products we offer and their application
• Able to operate a computer and necessary programs such as Microsoft Office products and database systems
• Knowledgeable of local delivery area

Other Requirements of Position

• Works under close supervision. Employee