Service Desk Assistant

<p><b>Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it’s why we’re here. We’re driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter.</b></p>.<p><b><span>About the role:</span></b></p><ul><li><p>Provide first and second level technical support to end users.</p></li><li><p>Ensure all incidents and service requests are properly logged, updated regularly and resolved in a timely fashion.</p></li><li><p>Diagnose and resolve hardware, software, and network issues by troubleshooting and researching solutions.</p></li><li><p>Deploy new hardware, software and peripheral equipment</p></li><li><p>Assist with the scheduling and delivery of the hardware refresh program</p></li><li><p>Assist and support the existing team.</p></li><li><p>Provide administrative assistance to the wider Management Team</p></li></ul><p></p><p><b><span>About you:</span></b></p><ul><li><span><span>Motivation to pursue a career in IT</span></span></li><li><span>Strong administration and organisational skills</span></li><li><span>Ability to multi-task with excellent problem-solving skills, prioritisation skills and adaptability</span></li><li><span>Strong client service orientation, strong communication skills and relationship building skills</span></li><li><span>Personal accountability, discretion, and integrity</span></li><li><span>Strong team player</span></li><li><p>Qualification in Computer Science, Business Computing relevant to this role would be desirable</p></li></ul><p></p><p><i>If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.​</i><br/> </p><p><b>What makes the FLA graduate programme different?</b></p><ul><li><p>It focuses on building leadership capability for the future, offering all graduates a permanent contract.</p></li><li><p>It is a multi-award-winning graduate programme recognised by gradireland and The Irish Accountancy Awards.</p></li><li><p>Rewards and benefits include a market leading professional services salary, immediate access to paid private health insurance and a pension scheme from day one with matching employer contributions.</p></li><li><p>Enhanced professional and financial education support is provided through comprehensive study leave and focused learning and development programmes.</p></li></ul><p>Ongoing performance feedback on client assignments drives improved advisory skills.</p><p></p>