Housekeeper Supervisor

About IHG and the InterContinental Indianapolis

Opening in the fall of 2024, the InterContinental Indianapolis, brings urban luxury and timeless style to Monument Circle.  The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

At IHG we promise to give colleagues…

• Room to Belong: Enable
• Room to Grow: Enrich
• Room to Make a Difference:  Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

About this position

This position is responsible for overseeing the day-to-day operation of the housekeeping department providing supervision of the housekeeping staff under guidance of Director of Housekeeping.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Controls, monitors and communicates room status with front desk.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Inspects, monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas as assigned.
• Enforces standard procedures for the acceptance, security and return of guest lost and found items.
• Assists in conducting inventories of uniforms, linen, supplies and equipment as required and orders and receives supplies to maintain adequate inventory levels.
• Provide on-going training to Room Attendants and Housepersons.
• Assist in cost control and payroll

Qualifications and Expectations:

• High school education, GED, or equivalent experience.
• Minimum 3 years of experience working in housekeeping is required in a high-volume hotel, conference center or resort with at least one of those in a supervisory role.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?