Wealth - Investments Business Execution Lead - Director

About Citi Wealth

Citi Wealth is focused on serving the needs of clients across the entire wealth spectrum. By building on the strengths and capabilities across Citi, we intend to transform the way we serve clients across the wealth spectrum, delivering the full range of high tech and high touch capabilities Citi can offer, and ultimately help them achieve their goals. Citi Wealth serves over 600,000 clients across its global footprint in Asia, Europe, Mexico, and North America. Wealth delivers a wide range of products and services covering capital markets, managed investments, portfolio management, trust and estate planning, investment finance and banking.  By building on the strengths and capabilities across Citi, we intend to transform the way we serve clients across the wealth spectrum, delivering the full range of high tech and high touch capabilities Citi can offer, and ultimately help them achieve their goals. Citi Wealth propositions are delivered via tailored offerings across the Citigold, Citi Private Client, International Private Bank and Citi Private Bank brands.

Job Description:

The Investments Experience Lead will report directly into the Head of Business Execution supporting the Global Investment Solutions business at Citi Wealth.  Investment Solutions is comprised of our global investment product organization, which includes Managed Investments, Markets, Traditional and Alternative Investments, Insurance as well as Product Specialists and Wealth Planning professionals.  The Investments Experience Lead will work across the Investment Solutions business to ensure proper alignment of business strategy with Wealth’s strategic objectives and will have end-to-end ownership of investments processes.  This role will manage a small team and will also be responsible for identifying and streamlining processes across solutions and platforms teams to improve efficiency and optimize costs.  In addition, the role will also be responsible for establishing a unified data strategy and analytics to help establish accountability and transparency across key business metrics.

Responsibilities:

• Execute against key priorities and strategy for the Investment Solutions business across multiple countries/jurisdictions

• Ensure strategic goals that guide future growth and development of Wealth are prioritized and translated into tactical business plans with mechanisms for key measurements in place to monitor progress

• Ownership of end-to-end business processes across products and platforms to drive improvement in advisor and client experience while optimizing costs

• Unify data strategy and analytics across Investments and develop consistent dashboards utilized by multiple teams across Investments

• Act as delegate for Business Execution head when required in certain meetings

• Oversee the design, enhancement, implementation, reporting, and oversight of business workflows, procedures, and the assessment of existing environments and anticipated changes

• Monitor strict adherence to governance and ensure risks are addressed, setting high standards of professionalism across all functions

• Conduct management responsibilities for a team, including management of people, budgeting and planning, performance evaluation, compensation, hiring, disciplinary actions, etc.

• Manages resources including hiring, and maintaining a diverse and effective workforce.

• Apply a broad and comprehensive understanding in multiple functional areas and their underlying business principles.

Qualifications:

• 15+ years of relevant experience in financial services

• Strategically-minded with track record of execution excellence

• Hands-on orientation with the demonstrated ability to drive customer journey improvements

• Proven financial acumen, critical thinker with ability to provide an impartial, consultative and solutions oriented approach

• Demonstrated strategic planning, financial reporting and budgeting skills

• Consistently detail-oriented, goal-oriented and able to work in a team

• Excellent communication skills required in order to influence a wide range of audiences

• Prior success working in a large, highly-matrix and complex organization; ability to work in a fast-paced, dynamic environment

• Consistently demonstrate clear and concise written and verbal communication

• Technical knowledge and understanding of end to end business operating systems.

• Customer focus; record of achievement in applying a customer mindset to shape solutions and approaches

Education:

• Bachelor's degree/University degree or equivalent experi