Inside Sales Representative - PCA Skin and EltaMD

 No Relocation Assistance Offered
# 158161 - Scottsdale, Arizona, United States

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!

 

Title: Inside Sales Representative

Location: Scottsdale, AZ

Department:  Inside Sales

Reports To:  Director of Inside Sales 

 

 

Who We Are:

 

CP SkinHealth Group is a place for your career to thrive!  We offer opportunity, challenge, and a great team of driven and dynamic individuals.  Encompassing the innovative skincare brands of PCA SKIN, EltaMD, and Filorga, ProSkin Group is a fast-paced, agile organization dedicated to providing skin care solutions that are backed by science.

 

We are seeking an outgoing, organized, and friendly Inside Sales Representative to join our team and provide top-notch service to our customers over the phone, via email, virtually and using written communications. This Inside Sales Representative will support eith the PCA Skin, or the EltaMD brand, here in our Scottsdale, AZ office. The Inside Sales Representative directly interacts with our customers to answer all questions, troubleshoot concerns, process orders, register for education and maintain our company’s high standard for service excellence. This individual will enjoy answering product questions, encouraging customer education and increasing product purchases. They will possess superb time management skills, with the natural ability for quick thinking and easily overcoming objections.

 

The success of the Inside Sales Representative hinges on:

• Offering helpful solutions and providing a superior customer experience

• Achieving sales goals and business objectives as directed

• Handle customer inquiries and complaints

• Document important customer information within C4C for future reference

• Maintain knowledge of company products and services

• Field all incoming calls, emails and respond in a timely manner

• High level of attention to detail and time management

• Actively seeking in-depth understanding of systems and policies

• Self-motivated with excellent verbal skills

• Developing a deep understanding of customers’ needs

• Ability to thrive in a team environment

• Demonstrating strong follow through

 

 

This will happen by ensuring you consistently focus on upholding CP Skin Health customer service standards by going above and beyond for every customer at all times. Clear and effective communication as well as a solid foundation of industry and product knowledge is integral to building and maintaining strong customer relationships. 

 

A typical day may include:

• Answering inbound calls from licensed professionals

• Offering helpful solutions and providing a superior customer experience

• Troubleshooting customer concerns

• Increasing product knowledge for existing customers

• Making focused outbound calls pertaining to sales and education courses

• Answering product questions from clinicians that lead to compelling recommendations

• Accurately placing orders for professional customers

• Encouraging licensed professionals to take advantage of continued education