We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

We are looking for a passionate, hardworking Senior Software Engineer II for our Customer Support Platform team. This team builds a variety of tools and services for our multiple customer support roles (including back-office and field support) to provide any assistance that our riders may seek. These tools anticipate and solve challenges in ways that humanize our technology, enhance the safety of our services, and deepen our relationships with users, even in the most unpredictable moments.

What You’ll Do

• Design and develop full stack features across our front-end surfaces and back-end services.

• Identify and implement improvements to testing and automation.

• Measure and improve performance in all layers of the stack.

• Extend and improve distributed and fault tolerant services.

• Drive standard methodologies for backend deployment, monitoring, and traceability.

• Drive strong engineering practices and a high bar of quality for our product offerings

• Work with teams across Cruise to foster a collaborative culture embodying our values

What You Must Have

• Experience building modern front-ends using React, Webpack, Babel, or similar tools

• Experienced with Golang, Python, Java or C++.

• Experience with relational databases, microservice-based architectures, and common cloud platforms like AWS/GCP/Azure

• Track record of driving complex Software projects from start to completion, including conception, problem definition, experimentation, iteration, and finally publication or productization

• Experience with REST APIs, GRPC and websockets.

• Passionate about self-driving technology and its impact.

• Bachelor degree in Computer Science, or equivalent real-world experience.
   

Bonus points!

• Experience with CRM solutions like Salesforce Service Cloud or similar

• Experience in the autonomous vehicle or ride share industry

The salary range for this position is $116,400 - 171,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

• Our benefits are here to support the whole you:
• Medical / dental / vision, AD+D and life insurance
• Subsidized mental health benefits
• One Medical membership
• Flexible Spending Account 
• Monthly wellness stipend
• 401(k) match 
• Paid time off: vacation, sick, public health emergency, jury duty, bereavement and company holidays. 
• Paid parental, family care and medical leave
• Family care benefits: fertility benefits, Dependent Care Flexible Spending Account (subsidized by Cruise).
• Non-remote employees: Pre-tax Commuter Benefit Plan, healthy meals and snacks 
• CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.

• We’re Integrated
• Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

• We’re Funded
• GM, Honda, Microsoft, T. Rowe Price & Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

• We’re Independent
• We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define