Director, Change & Communication - Global Controllership

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Role Purpose: 

The purpose of this role is to develop and deliver effective change plans and drive engaging communications for the Global Controllership Executive Leadership team as they execute strategic initiatives and transform their broader operating model. This role will ensure business leaders, change agents, impacted employees and external stakeholders both provide input and are regularly engaged, understand the reasons and benefits of any initiative or change, what it means for them, how they will be supported throughout any change and the associated success factors. A key part of the role is also inputting to process and organizational design elements that are a deliverable of the transformation.

Key Responsibilities:

• Develop change and communication strategies and plans to support delivery of the Global Controllership strategic and operational initiatives
• Assess and conduct interventions as needed to ensure organizational readiness for change
• Deliver communications in an engaging and transparent manner
• Provide strategic counsel to executive level stakeholders, advising them on solutions for best practice change management and communications.
• Build and develop relationships with influencers and stakeholders both in and outside of Global Controllership
• Use storytelling to support the transformation journey and illustrate key proof points
• Provide audience insights and analysis
• Test and learn new change communications tactics to drive innovation and engagement
• Develop and deliver tailored change plans and interventions as required using a core toolkit as a basis
• Drive completion and maintenance of Business Change Impact Assessment (BCIA) and Change Action Plan (including change readiness and embedding activities)
• Collaborate with other programmes to understand and mitigate the cumulative impact of change on individuals and teams
• Help to manage a complex stakeholder landscape to ensure understanding, buy in, and mitigate comms risk and issues to ensure a smooth path for project delivery
• Put important operational change messages into a business context and use global materials to support production of clear, simple, engaging copy and visual communications
• Work closely with a wide variety of stakeholders in both Global Controllership and the wider Finance organization, HR and other business areas to ensure that activities are aligned, coordinated and integrated
• Track and manage key change and communication metrics
• Other duties and projects as assigned

Knowledge & Skills:

• Proven understanding and experience in operational model changes as well as standard business change and adoption tools
• Tenacity, resilience, and ability to work effectively under pressure and at pace
• Committed to delivering high quality results, overcoming challenges, and focusing on what matters
• Strong judgement and integrity
• Building solid relationships and collaboration, managing trusted stakeholder relationships
• Excellent verbal and written communication, story-telling skills, and cultural awareness
• Ability to use internal social and digital channels effectively and proactively
• Expertise with evaluating and measuring communications (data analytics)
• Understanding of business change management toge