Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Solution Manager II within PNC's Commercial Card Servicing organization, you can sit anywhere within the PNC footprint.

This position will support PNC's Treasury Management Commercial Card Servicing area. The ideal candidate should have prior management/supervisory experience as well as leadership experience in transformation/process improvement.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Manages all sales, service and execution support for new and ongoing complex C&IB client relationships and leads staff to achieve relevant KPI's and requirements.
• Monitors and oversees all activities involved with support of sales, service and execution. Recommends improvements and connects strategy to business outcomes to drive desired client experience. Provides reports on performance to leadership.
• Participates in establishing and ensuring compliance with internal policies and procedures. Manages complex client exceptions and escalations.
• Manages and maintains relationships with internal/external service partners.
• Manages, aligns, and oversees the development of the client solutions team which may include supervisors and individual contributors.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures