Inside Sales/Telesales Representative – SMB Retail Solutions

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Company: DTS Connex

Website: https://www.dtsconnex.com
Location: Remote or Hybrid
Job Type: Full-Time

WHY DTS CONNEX?

DTS Connex helps businesses improve operational efficiency through SaaS-based cash management platforms, managed services, operational technologies, and recurring supply solutions. Our team partners with multi-location businesses to improve visibility, accountability, and operational execution across their store environments. This role offers the opportunity to build meaningful sales experience while working alongside experienced senior sales professionals in a growing technology-enabled organization.

POSITION OVERVIEW:

DTS Connex is seeking a motivated and customer-focused Inside Sales / Telesales Representative to support the growth of our small and mid-sized business customer base, primarily organizations with 100 locations or fewer.

This role is responsible for outbound prospecting, relationship development, and sales of DTS Connex’s SaaS-based cash management and retail operations platform, along with related consumable products used in day-to-day store operations.

The ideal candidate will help businesses improve operational efficiency, visibility, cash accountability, and store execution through a combination of:

• SaaS and managed service solutions
• Cash management technologies
• Operational workflows
• Recurring consumable supply programs

The ideal candidate is energetic, organized, consultative in approach, and comfortable balancing high-volume outreach with solution-oriented selling.

KEY RESPONSIBILITIES:

Outbound Prospecting & Pipeline Development

• Conduct outbound calling and targeted outreach to cash-intensive businesses including:
  • Specialty retail
  • Restaurants
  • Convenience stores
  • Grocery
  • Hospitality
  • Franchise organizations
• Identify and qualify new business opportunities within small and mid-market accounts
• Develop and maintain a healthy sales pipeline through proactive outreach and follow-up activity
• Schedule discovery meetings and solution discussions for senior sales executives when appropriate

SaaS & Solution Sales

Promote and position DTS Connex solutions including:

• SaaS-based cash management and operational platforms
• Cash visibility and reporting solutions
• Smart safe and cash automation technologies
• Managed operational services
• Retail and POS operational workflow solutions
• Store-level operational efficiency tools

Help customers understand how DTS Connex solutions can:

• improve cash accountability,
• streamline store operations,
• reduce shrink and loss exposure,
• improve labor efficiency,
• and provide operational visibility across locations.

Opportunity Qualification & Sales Team Support

• Qualify inbound and outbound opportunities for the broader sales organization
• Independently manage smaller transactional and SMB opportunities
• Transition larger, multi-location, strategic, or technically complex opportunities to senior sales representatives
• Support senior sales staff with:
  • account research,
  • customer follow-up,
  • quoting,
  • pipeline development,
  • and sales coordination activities

HubSpot & Sales Administration

• Maintain accurate records of customer interactions and opportunities within HubSpot
• Track sales activity, pipeline status, and forecasting updates
• Collaborate with operations, customer service, and senior sales leadership to ensure smooth onboarding and customer support

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s degree or equivalent experience required
• 3 - 5 years of inside sales, telesales, business development, or customer-facing sales experience
• Strong communication and phone-based selling skills
• Comfortable with outbound prospecting and cold calling
• Ability to build rapport quickly and maintain customer relationships
• Strong organizational and time management skill