Strategic Account Manager, Medical - Austin, TX

JOB OVERVIEW:

The Strategic Account Manager I (“SAM I”) will be responsible for managing and developing customer relationships and growing business with Henry Schein’s most strategic high-profile customers. This individual will be responsible for internal and external support on strategy, execution, and results of the assigned strategic accounts. The SAM I will nurture, support and sustain positive and productive long-term relationships to optimize the customer’s return on investment in Henry Schein’s value proposition and vast portfolio of products and services. The SAM I will assist with creation of innovative programs to diversify Henry Schein’s market position and strengthen HSI’s customer partnerships and connectivity. This position will drive products/services expansion across Henry Schein’s distribution business and the entire Henry Schein portfolio, and overall customer experience.  The individual will report to the Sr. Manager assigned to a group of accounts. The SAM I will partner closely across the Henry Schein team including the customer delivery team, customer care team, merchandise team, operations team, equipment and service teams, field team, and partners at the individual portfolio companies.

KEY RESPONSIBILITIES: 

• Strategic Account Management – Provide internal and external leadership for account management planning and execution.

• Customer Relationship Building – Support and reinforce customer loyalty through Henry Schein’s best-in-class support teams, products, and services.

• Contract Management – Assist and support Henry Schein team with RFPs, contract design, and renewals by focusing on growth opportunities and profitability performance. Continue to support and drive customer engagement activities and promote contract compliance.

• Account Team Leader – Develop a partnership with key customer contacts and internal support teams.

• Reporting – Collect and utilize available data to generate account-level insights, analyze trends and identify opportunities to elevate to the customer.

SPECIFIC KNOWLEDGE & SKILLS: 

• Experience in sales and large account management

• Displays effective rapport building skills within the company and industry

• Understanding of healthcare industry trends and multi-site operations

• Ability to drive influence and change through tactical empathy and strong emotional intelligence

• Proactively identify issues/opportunities and recommends actions to the customer

• Demonstrate ability to provide support on account strategy plans

• Strategic thinker in complex and value sustaining proposals to large, strategic customers

• Understanding of the entire Henry Schein offering

• Team player who can support large teams across the organization and create a productive working environment to support customer success

• High degree of comfort managing multiple, competing priorities in challenging environments

• Demonstrates understanding of the Customer Experience and supports ongoing forums that encourage a constant feedback loop

• Tactful and resilient in challenging situations

• Good escalation management skills

• Good planning, organizational, and time management techniques

• Good PowerPoint and Excel skills

GENERAL SKILLS & COMPETENCIES: 

• Strong understanding of industry practices

• High proficiency with tools, systems, and procedures

• Good planning/organizational skills and techniques

• Good decision making, analysis and problem solving skills with ability to multi-task

• Strong verbal and written communication skills

• Good presentation and public speaking skills

• Good interpersonal skills

• Good conflict resolution skills and ability to deliver difficult messages

• Ability to build partnerships at all levels within the company, begin to build partnerships externally

• Resolve complex issues in effective ways

MINIMUM WORK EXPERIENCE: 

Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.

PREFERRED EDUCATION: 

Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. May hold one or more industry certifications; professional certification may be required to advance.

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