Sr. Platform Architect, Partner Design Studio

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The ServiceNow Partner Design Studio is seeking a Platform Architect to join our team. We utilize human-centered, design thinking tools and mindset to achieve exponential results. Some teams say they change the world, we have actual examples.
 
The Partner Design Studio is part of our pre-sales organization. We are focused on solely on co-creating innovative solution with ServiceNow partners. Our team brings technical expertise, real-world experience, strong executive engagement skills, and an inspirational mindset to help our partners understand the opportunities of the "platform of platforms" vision. We act as technical leaders for our partners most complex solutions, designed to ensure they can realize the value they need. We do this by leveraging best practices and industry standards to architect best-in-class solutions.
 
In collaboration with partners and ServiceNow Alliance Managers, and the Design Studio Architect will lead stakeholders through the process of creating partner-branded offerings based on the ServiceNow platform and technology. The ideal candidate will be able to advise our partners to develop technical capabilities and guide them throughout the process of creating innovative customer-ready offerings. In addition, the candidate will be able to lead strategic conversations based on industry, market, and horizontal positioning to help the partner find best opportunities in which to deploy ServiceNow as a solution.

What You Get to Do

• Engage at the highest levels within market-making strategic partners as the technical, design, and problem-solving guide.
• Engage with partner teams and key decision makers to understand business imperatives and partner specializations.
• Take a lead role in technology conversations with partners, serving as an evangelist for ServiceNow platform and technology capabilities.
• Collaborate on Business Plan creation, working with the partner to determines goals, strategy, and measurable objectives.
• Facilitate design workshops.
• Work with partners to document user personas, uncover market needs, and partner with cross functional teams to bring offerings to market.
• Develop clear understanding of partners' solution offerings, markets addressed.
• Develop clear understanding of designated partners' capabilities, capacity, co-creating goals and strategies.
• Based on level of integration and strategic nature of partner, determine resource allocation towards partner efforts.
• Help define offerings and assist in project scoping.
• Determine capabilities needed to successfully create, operationalize, and deliver offerings.
• Identify gaps in partner capabilities and direct appropriate teams and resources to fill
• Once solution goals are defined, work to create handoff with Solution Development team for build phase.
• Cultivate relationships and manage communications with ServiceNow field to promote solution offerings.
• Travel for partner, customer, and organizational activities up to 50%.

Qualifications

To be successful in this role you have:

• 10+ years of technical sales, pre-sales or similar experience.