Customer workflows (CWF) Domain Business Lead - Prague

<h3>Company Description</h3><p><strong>Devoteam</strong> is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. <br/> <strong>Tech native for almost 30 years,</strong> Devoteam guides businesses through sustainable digital transformation to deliver value.<br/> With over <strong>11,000 tech architects</strong> in more than <strong>25 countries</strong> across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.<br/> Devoteam has been a <strong>ServiceNow Elite Partner since 2019</strong>, and recipient of the <strong>2025 Partner of the Year award.</strong></p><p> </p><h3>Job Description</h3><p>Devoteam is looking for an <strong>experienced CWF Domain Business Lead</strong> to join our ServiceNow team. As a CWF Domain Business Lead your main responsibility is to grow &amp; manage a team of IT professionals at your customers in order to support our clients digital transformation initiatives. </p><p>ServiceNow is a powerful platform that helps organizations manage and improve their customer service operations and Industry specific workflows. A CWF Domain BL is a hybrid role that combines the relationship-building and support skills of a CWF with the industry expertise and strategic thinking of a consultant.</p><p><strong>Customer workflows domain currently covers following ServiceNow solutions: </strong></p><p><strong>Main focus domains:</strong></p><ul><li>Customer Service Management</li><li>Field Service Management</li><li>Sales and order management</li><li>Sourcing and Procurement Ops</li><li>Supplier lifecycle operations</li><li>Account payable Invoice processing</li></ul><p><strong>Other industry specific domains:</strong></p><ul><li>Telecom, Media &amp; Technology</li><li>Healthcare and Life science</li><li>Financial services operations</li><li>Manufacturing</li><li>Public sector</li><li>Retail Service management</li></ul><p><strong>Your work activities will be: </strong></p><ul><li>Responsibility for <strong>management and growth</strong> of the specific CWF domain in ServiceNow</li><li><strong>Build the new business opportunities</strong> based on knowledge &amp; experience</li><li><strong>Advisory clients</strong> on IT and business challenges in the  domain</li><li>Helping clients to <strong>identify and solve business challenges</strong></li><li><strong>Implementing and optimizing</strong> state of the art <strong>processes</strong> <strong>and solutions</strong> to help our clients manage their systems efficiently and in a business-centric way</li><li>Responsibility for <strong>gathering and documenting business requirements</strong> from the clients</li><li>Assisting clients with the implementation and adoption of solutions as well as <strong>training and support </strong>as needed</li><li>Providing <strong>consulting services</strong> to our customers and partners</li><li>Taking part in <strong>internal activities</strong> inside Devoteam to help us grow (Contribution to the recruiting process, marketing activities, knowledge sharing)</li><li><strong>Participation in sales activities</strong> as business strategies and active sales in CWF domain, build offers, contribution in creating and maintaining pre-sale materials, leading the pre-sale activities and maintaining standard offers (incl. slide decks, references, etc.). Also responsible for <strong>business development</strong> - strategy, pipeline, offer, business plan etc., maintaining the list of projects and plan capacity, staying up-to-date with new products/services and keeping an eye on new business trends in the CWF domain</li><li><strong>Close cooperation with project managers, developers, and other teams</strong> to support the implementation of ServiceNow solutions</li></ul><h3>Qualifications</h3><ul><li>Min. <strong>5 years of business and expertise experience in CWF domain from consultancy role</strong></li><li>Proven <strong>experience with implementing of ServiceNow solution</strong> or similar solution (SalesForce)</li><li>Experience in <strong>Business Development pre-sale activities</strong></li><li><strong>Ability to approach CxO level stakeholders</strong></li><li>Ability to <strong>drive offer preparation</strong></li><li>Experience with <strong>leading teams and projects, strong leadership skills</strong></li><li><strong>Good general consulting and soft skills</strong> - structured thinking, analyse motivation and clarify and structure complex or ambiguous requirements, effective presentations, and stakeholder engagement</li><li><strong>Advanced English</strong> (both spoken and written form)</li><li><strong>Advanced communication, negotiation and presentation skills</strong></li></ul><p><strong>Nice to have</strong></p><ul><li>Experience in leading client workshops </li><li>German is plus</li><li>Connections with clients at CxO level in CEE region</li></ul><h3>Additional Information</h3><p><strong>What will you get apart from