Sr. UX/UI Designer

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

As a Sr. UX/UI Designer, you will be a major contributor to the development and optimization of our Dealer Ecosystem and Customer Onboarding experiences across a multitude of technology platforms. Through ability to design frictionless digital experiences, you will help empower Caterpillar dealers and customers to engage with Caterpillar’s digital products that they use to manage their business more efficiently.

With a focus on top-notch UI design and specification, this position will be responsible for delivering great user experiences for the developers, and product owners, who use our solutions to drive business results.

This position will work with stakeholders, vendors, and partners, visualizing customer needs to build user experience strategy by applying human-centered design. Must have strong experience delivering strategic digital experiences across various digital channels.

What You Will Do:

• Create the highest quality UI designs

• Coach proper design practices

• Advocate for design throughout the process

• Contribute to the Dealer Ecosystem and Customer Onboarding strategy and roadmap

• Advocate for user centered design through partnership with the UX research team

• Envision and execute user experience improvements

• Conceptualize and communicate design ideas to stakeholders of all levels within an organization.

• Create wireframes, user flows, visual design assets, and interactive prototypes/high fidelity mockups.

• Build the cross-functional community by planning and facilitating regular share-outs, Q&As, and Design workshops

• Partner with UX research to maintain an aligned understanding of the current-state user experience, while continuously discovering opportunities to improve it

• Understanding of overall customer needs and ability to have a holistic view of design and user experience; ability to deliver on short-term needs that fit into long-term vision.

• Familiarity with design sprints and the agile methodology.

• Actively and constantly collaborate with other employees including product owners, other designers, web and mobile engineers, quality-assurance engineers, leadership, and more.

• Functions as enabler for individuals, who may or may not have worked together before, to solve a business problem or create critical experience(s).

• Pull input from the whole team to formulate decisions and develop the output for the job/project.

• Provide a supportive work environment for the team.

• Mentor, coach, and develop others.

• Manage one’s own development.

• Interact with people from diverse technical and cultural backgrounds.

• Work within the team and beyond the team with contractors, hourly, salaried and management employees, suppliers, customers, and individuals working in many Caterpillar organizations.

• Decisions may affect the job/project team, the division or business unit, suppliers, both internal and external customers, and the market.

• Decisions may impact the entire product, process or factory, warranty, sales, and customers’ perceptions, and can cause an evolutionary change in the customer experience.

Expectations demand that jobs/projects be completed on time, independent of the hours required. Acknowledging trade-offs between time, resources and quality and raising the customers’ and management’s awareness of those trade-offs is essential. This role may be asked to travel internationally to collaborate with Caterpillar’s global UX design teams.

What You Will Have:

• Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking