Lead, Onsite Service Team

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

People Leader

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson MedTech is recruiting for a Lead, Onsite Service Team based in Santa Clara, CA.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.  We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.  At Johnson & Johnson, we all belong.

Position Summary

Leads less experienced staff of the On-Site Service Team by supervising individual contributors.  Is accountable for conducting effective performance management. Leads processes and assignments for the On-Site Service Team and supports organizational objectives and business service goals. Defines project terms to meet objectives and goals of the service area of complex medical equipment. Directs workflow for strategic plans and serves as a primary point of contact for the team

Key Responsibilities:

• Work independently leading our On-Site Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems.

• Execute specific tasks including documentation and metrics for the team.

• Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes

• Participate in process improvement discussions to increase team efficiency and effectiveness.

• Engage in a continuous effort of learning and training to expand the knowledge of On-Site Service on our robotics systems.

• Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.

• Provide reports and updates to senior management on status and strategic goals.

• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR)

• Will be required to stand, sit, or kneel for extended periods of time.

• Will be required to utilize electro-mechanical tools.

• Will be required to lift up to 45 lbs.

Education:

• Bachelor's Degree in Mechanical Engineering, Systems Engineering, or a related field. 

Experience and Skills:

Required:

• 4+ years of experience working in the medical technology industry.

• Previous experience working with mechanical electrical mechanisms and knowledge of various types of motors, encoders, sensors, and drivetrain-related components.

• Basic knowledge of working in an