Venture Capital Operations Sr. Lead

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Launchpad — our startups program — is growing, and with that growth comes the need to build the operational foundation that makes everything else possible. This is a high-impact, infrastructure-building role that sits at the intersection of strategy, data, and operations. You will work directly with the Head of Startups and collaborate closely with the broader Sales Strategy and Launchpad teams to design, build, and scale the systems, processes, and artifacts that power Launchpad's go-to-market motion.

This is not a role for someone who wants to be handed a playbook. You'll be creating the playbook. You'll connect the dots between territory planning, forecasting dashboards, business plans, deal tracking, and GTM strategy — ensuring that the decisions we make in one area are reflected correctly across all others. You'll bring both operational rigor and strategic curiosity, and you'll embrace AI-native, agent-first ways of working to build processes that are efficient and scalable from day one.

If you're someone who thrives in ambiguity, loves building structure from scratch, and wants to grow into a strategic leader — this is your role.

Responsibilities

Operational Infrastructure & Process Design

• Build the foundational SOPs, governance frameworks, and operational systems for the Launchpad team

• Own and streamline key operational processes currently distributed across the team — including deal tagging, SDR program process management, territory management, and data workflows

• Own the tracking and reporting of team ACV attainment and target status, partnering with leadership to ensure accuracy in compensation modeling and performance metrics

• Identify inefficiencies and redesign processes to be scalable, AI-native, and agent-friendly

• Ensure that team processes connect coherently — so territory maps, forecasting dashboards, business plans, and GTM strategies reflect one consistent source of truth

Data, Dashboards & Analytics

• Own the design and maintenance of Launchpad dashboards, including startup portfolio performance tracking, fundraising status monitoring, AOV reporting, and pipeline health

• Build and manage a structured data architecture for our startup universe — connecting total addressable startup data to Launchpad portfolio data, cross-referenced with big bets, event relationships, and business plans

• Partner with the Sales Strategy team to align Launchpad dashboards and reporting with the broader G4G (Go for Growth) planning cycle and Salesforce territory management standards

• Use Salesforce CRM, Tableau, and related tools to produce reporting that drives real decisions — not just snapshots

Strategy Enablement & Storytelling

• Build and maintain core team artifacts: internal strategy decks, walking packs, first call decks, and business plans

• Translate data and operational insights into compelling narratives for senior Salesforce leadership and PE/VC partners

• Act as a thought partner to the Head of Startups on how operational decisions connect to the broader team strategy

• Support the execution of the annual planning cycle in alignment with broader business cadence

Cross-Functional Collaboration

• Manage and evolve existing SDR program processes — building on established foundations to drive scale

• Partner with the team on data collection, forecasting models, and territory mapping to ensure dashboards reflect ground truth

• Work with the Launchpad team to connect marketing contacts, event data, and startup relationships into a coherent view of the ecosystem

• Build strong working relationships across Sales Strategy, Finance, Marketing, and Operations to bring the best internal reso