Sales Operations Associate (Mandarin Speaking)

Work Location: Sunnyvale, CA
Pay Range: $50,000 - $60,000
Job Type: Full-time

Our Company:

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.

In 2018, iHealth launched its Unified Care program to address the issue of managing chronic diseases. Unified Care specialists support patients at home between doctor’s appointments with remote patient monitoring (RPM) and chronic care management (CCM) to achieve better health outcomes.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers. 

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

Summary:
The Sales Operations Associate will support the Marketplace & Retail team across various accounts, communicating with customers and internal teams to answer inquiries and resolve issues. Responsibilities include tracking and managing orders, verifying pricing, and coordinating with logistics to arrange deliveries. Additionally, the specialist will monitor accounts receivable, process RMAs, manage sample requests, and collaborate with the accounting team to send invoices as needed.

Job Responsibilities:

• Support the sales team and customers by answering inquiries and resolving sales operation-related issues.

• Collaborate closely with internal teams to assess and address scheduling impacts, recommending mitigation strategies and alternative solutions.

• Track and manage open orders, including expedited ones, verify pricing, and work with internal teams to ensure products are stocked and shipped on schedule. Monitor billing progress.

• Process RMA requests and manage sales billing adjustments.

• Operate on various platforms, such as Amazon Seller Central, Walmart Seller Central, and other retail systems like CVS, Walmart, Walgreens and so on, ensuring timely and accurate order processing.

• Monitor credit limits and accounts receivable, resolving credit issues with customers and iHealth's accounting department.

• Prepare and maintain sales-related reports and provide requested reports to relevant teams as needed.

• Create and update operation manuals and distribute them within the operations team.

• Support daily Purchase Orders (PO) and Transfer Orders (TO), and monitor billing progress.

• Occasionally provide backup support to coworkers during PTOs, weekends, or holidays.

• Minimal travel requirement (1-5% annually).

• Perform other duties as assigned.

Qualifications:

• A bachelor’s degree is required. Master’s degree preferred.

• 0-3 years of experience in sales operations, order management, or a similar role.

• Familiarity with e-commerce platforms such as Amazon Seller Central and Walmart Seller Central is preferred.

• Proficiency in Microsoft Office & Gsuite Suite, particularly Excel, for data analysis and reporting.

• Strong written and verbal communication skills, with the ability to effectively collaborate with internal teams and customers.

• Excellent customer service orientation with a proactive problem-solving approach.

• Ability to work onsite at the Sunnyvale headquarters 5 days a week.