Customer Service Representative I

Customer Service Representative – Electrical Supply Peoria, IL
At Kirby Risk, a Customer Service Representative is a Multi-Faceted Role with Opportunities for Growth and Development!
What will I be doing as a Customer Service Representative?
• Provide Customer Service Excellence: Exceeding customer expectations and the commitments that we have made.
• Becoming the "go-to" for customer needs, challenges, and requests
• Putting a smile on the face of our customers as you partner with the outside sales team to keep them satisfied
• Joining forces with vendors to make sure products are delivered on time, every time
• Championing corporate marketing initiatives, such as training events and product launches.
• Taking advantage of the opportunity to build deeply satisfying relationships internally and externally.
As a CSR in the Electrical Supply Industry, you will work hands-on with customers and products, providing customer service excellence, in one or more of these essential areas:
• Counter Sales (Front of Store)
• Inside Sales
• Warehousing
• Supporting and Partnering with Outside Sales and Marketing and Communications
• Vendor Relations—Incoming and outgoing calls
Want to know if you are a good fit? If so, you will meet the following criteria:
• College Course work and/or 2+ years of relevant work experience
• Be a quick study, willing and able to apply ongoing learning
• Strong written, verbal communication, and interpersonal skills
• Keen attention to detail and organizational skills
• Must Have a Valid Driver’s License
Preference is given to candidates with business-to-business sales experience and Electrical Supply and Distribution knowledge!
What are some of the Physical Requirements?
• Must have Valid Driver’s License
• Lifting to 50 lbs.
• Answering Multi-Line Phone Systems
• Managing/Taking Inventory
• Unloading Shipments (semi)
• Loading Customer Vehicles
• Fork-lift experience preferred

What is the schedule?
• 7 am to 5 pm Monday thru Friday
• Overtime as needed

What’s the company culture like at Kirby Risk?
A leader in Electrical Supply and Manufacturing, the roots of this continuously successful (since 1926) organization are reflected in its enduring Values and Principles; hard-working, engaged, caring people who treat one another and our customers with the utmost respect and approach their work with a sense of urgency.
What are the benefits?
Kirby Risk provides a complete benefits package, including
• Medical
• RX
• Dental
• Vision
• Life
• Employee Assistance Programs
• Tuition Reimbursement
• On-the-job training
• 401K Plan
• Profit Sharing
• PTO


How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com

WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/

A Safe Workplace is a Drug-Free Workplace