Learning & Development Horizontal Strategic Operations Project Manager

Learning & Development Horizontal Strategic Operations Project Manager

Capital One's Learning & Development (L&D) Strategic Operations team is looking for a Horizontal Strategic Operations Project Manager to tell the story of L&D’s impact in support of enterprise learning priorities. In this role, you'll partner with program managers and learning consultants to design, implement, and track the flow of work across the L&D operating model, socialize data, contribute to well-managed process improvement, standardization, and efficiency, and identify opportunities to scale horizontal solutions.
 

We're seeking a highly motivated strategic thinker who will act as a central hub, ensuring our team's efforts are aligned with the broader organizational goals. You'll work closely with leaders across the organization to refine our operational strategies, optimize our processes, and drive key transformations. You will also help drive the well-managed execution of our team’s strategy by partnering to operationalize organizational priorities, manage various work streams, lead multiple projects simultaneously and deliver on critical change management processes. This is a unique opportunity to shape how we deliver learning solutions and directly impact the development of our workforce.

The Ideal Candidate for this role is…

• Strategic Learning Partner: Thinks and solves problems systemically, balances long-term vision with execution rigor, and brings structure to ambiguity while managing competing priorities

• Product-minded: Applies iteration, experimentation, and feedback to improve solutions 

• Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, HR, and L&D

• Relationship Manager: Cultivates strong stakeholder relationships, consulting with and influencing L&D partners executing within the operating model 

• Insight-driven: Uses data and insights to drive decisions and continuous improvement

• Storyteller: Communicates with clarity and influence to senior audiences

This is a highly visible role with the ability to impact change across the organization and drive the operations of learning at Capital One. To be successful in this role you will need to…

• Own one of more aspects of the L&D operating model (intake, prioritization, business intelligence), applying sound judgment and problem-solving skills to continuously refine the model, incorporate feedback, and ensure all components function in a seamless, integrated manner.

• Support and partner with senior L&D leaders in norming outcomes across a horizontal center of excellence supporting one or more aspects of L&D org functions (design, facilitation, consulting)

• Deliver end-to-end workflow process support and strategic consultation for various L&D clients

• Facilitate meetings for your L&D client group, ensuring intakes progress accurately and efficiently

• Train and upskill your L&D client groups on operating model processes

• Actively seek out and problem-solve opportunities to streamline processes, automate repetitive tasks, and introduce new tools or methodologies that enhance the team's efficiency and impact

• Support People Leader with change management approaches that influence and drive cross-functional work across our offerings

 

Basic Qualifications: 

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in learning and development 

• At least 2 years of experience in project, program and/or process management

 

Preferred Qualifications: 

• Bachelor’s Degree

• 3+ years of experience in learning and development

• 3+ years of experience in project management, program and/or process management

• Experience collaborating in a matrixed organization 

• Impeccable customer focus, problem solving and relationship building skills

• Ability to identify, analyze, and solve problems and thrive in ambiguity

• Passion for learning with a growth mindset

• Experience with Jira and Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for