End User Computing (EUC) Desktop Support Engineer

Application Deadline: 27 February 2026

Department: Information Technology

Employment Type: Permanent - Full Time

Location: 10 Earlsfort Terrace, Dublin 2, D02 T380

Reporting To: Infrastructure and Operations Manager

Description

Arthur Cox LLP is one of Ireland’s leading law firms. We are an “all-island” firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law.

With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.

Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support. With an independent, entrepreneurial spirit of innovation leading the way.

Department: IT
Location: Dublin (Hybrid)
Reports to: Infrastructure and Operations Manager
Contract Type: Permanent Full-time


Background:
Arthur Cox is looking to hire an experienced End User Computing (EUC) desktop support engineer to join their growing IT operations team. 
The successful candidate is a team player, will across various departments to ensure smoothoperation and cost-effective asset management.
About the Role:

The EUC desktop engineer will be responsible for supporting, and maintaining the end-user technology environment, with a strong focus on Microsoft 365 services and modern device management. 
The EUC desktop engineer will ensures all staff have secure, reliable, and productive desktop experiences, including management of endpoint devices, user workspace equipment, and core collaboration tools.

Key Responsibilities

Desktop & Endpoint Engineering:

• Build, configure, and maintain Windows 11 environment.
• Manage device configuration, compliance policies, and application deployment.
• Support endpoint deployment and provisioning.
• Implement and maintain security baselines, OS hardening, and endpoint protection.

 User Workspace & Peripherals Management:

• Manage, deploy, and support all user workspace equipment, including: Monitors and monitor configurations, docking stations and laptop peripherals.
• Ensure optimal setup of users’ workspace environment including desk cabling and ergonomics in line with established standards.
• Troubleshoot hardware issues and coordinate repairs or replacements where required.

 Operations & Support:

• Provide advanced troubleshooting for endpoint, hardware, and applications.
• Maintain endpoint monitoring and reporting tools to track device health and compliance.
• Support asset management, device inventory, and hardware refresh cycles.
• Work closely with the Service Desk to resolve escalations and improve support processes.

 Microsoft 365 Administration:

• Support and optimise M365 services including Teams, Exchange Online and OneDrive
• Administer Entra ID, Conditional Access policies, MFA, and device compliance.
• Assist with user lifecycle processes, license assignments, and service configuration.
• Monitor M365 service health and resolve issues (Tier 2 support).

Projects & Continuous Improvement:

• Contribute to EUC and M365 projects, including infrastructure upgrades, productivity enhancements, and security initiatives.
• Identify opportunities for automation, efficiency, and user experience improvements.
• Develop and maintain technical documentation, support guidelines, and runbooks.

Skills Knowledge and Expertise

• Bachelor’s degree in computer science, Information Technology or related field.
• 3-5 years’ experience in End User Computing, desktop engineering/support, or endpoint management.
• Hands-on expertise with one or more endpoint management tools (Intune, SCCM, etc.).
•  Certifications (Highly desirable):
  - CompTIA A+, CompTIA Network+
  - Microsoft 365 Endpoint Administrator Associate
  - ITIL Foundation or similar service management awareness.
• Experience with device analytics or monitoring tools.
• Azure Fundamental (AZ-900) a plus.

Technical skills: