Senior Analyst, Growth Strategy

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

To support this growth, we’re looking for a Senior Analyst to join our Channel Management Team to support our growth initiatives, profitability initiatives, and account maintenance at The Home Depot. In this high-visibility position, you will conduct analysis to derive business insights and to drive key business decisions, while also building and developing your
relationship management capabilities by becoming a trusted business advisor to our strategic partner. To do this, you will need to: i) partner with The Home Depotʼs cross-functional teams in planning, implementation, and data analysis; and ii) work in close collaboration with virtually every SquareTrade team (Marketing, Customer Experience, Supply Chain, Product, and Finance/Accounting). We are looking for someone who has analytical experience but is interested in growing into a customer-facing role, as our goal is for this senior analyst to independently manage strategic partnerships in the future. This role reports to one of our Directors of Growth Strategy. It is a hybrid role in which you will work from The Home Depot’s headquarters in Atlanta, GA at least 2 days per week.

Responsibilities

• Business / Data Analysis: Uncover new opportunities to optimize and grow our business through data-driven insights. Identify root causes to issues and growth opportunities and develop action plans to address those opportunities. Inform and influence business decisions through detailed data analysis.
• Account Support: Provide support on a variety of activities such as reporting, content development, event planning, and project management.
• Retail Execution and Channel Marketing: Partner with Retail Execution and Merchandising to increase in-store customer and Associate awareness. Partner with The Home Depot’s dotcom teams to increase online sales.
• Customer Experience: Understand The Home Depot’s shoppers path to purchase and post-purchase experience (including claim filing and service), and then partnering with Customer Experience and other teams to deliver the best solutions.
• Strategy Formulation and Implementation: Develop and implement growth strategies and project manage initiatives to completion with both SquareTrade’s internal teams and various teams at The Home Depot.
• Internal Stakeholder / Project Management: Project manage growth initiatives to completion internally. Manage and partner with internal stakeholders to drive growth initiatives forward.

Qualifications

• 3-4 years of work experience is required. Preferred backgrounds include top performing financial, operations, or business analysts; business development/account executives; or junior consultants or investment bankers - especially working for/with retailers, OEMs/manufacturers, or other B2B businesses.
• Strong communication skills, both written and verbal, with an interest in relationship management / external client-facing roles. Experience independently putting slides together to tell a story is a plus.
• Self-starter who can independently drive projects and initiatives forward. Must be comfortable with constantly shifting priorities and be able to prioritize projects and initiatives effectively.
• Highly resourceful and able to manage ambiguity.
• Proven track record of complex problem solving and using data to drive business insights and decision-making.
• Experience with project management and leading and working effectively on cross-functional teams.
• Advanced knowledge of Excel and PowerPoint.
• Experience working with querying / obtaining data from databases and building dashboards (especially Tableau).
• Experience working for or with national retailers is a plus (but not required).

Additional Information

At SquareTrade you'll have access to: 

• Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforce
• Inclusive fertility care plan
• 5% company match into 401(k)
• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Career experience programs, tuition rei