Deli Cooks Helper, Puainako Hilo

The primary responsibility of a Deli Cooks Helper is to ensure customer satisfaction by safely preparing
ingredients, marinades, and sauces that will be used by the Deli Cook to produce consistent, eye-appealing,
quality meals in a timely manner. A Deli Cooks Helper also increases customer loyalty by assisting all
customers with courteous, pleasant, patient service and treatment.

ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
Prepare ingredients (wash, clean, trim and cut meat, poultry, seafood, fruits and vegetables) to be
used by Deli Cooks, according to menu.
Prepare salads, marinades, sauces and garnishments.
Defrost and marinade products.
Prepare catering and customer orders.
Follow all safe food handling guidelines.
· NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an
as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-incharge.
Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
Answer incoming phone calls and assist the customer with their needs.
Assist Cooks with cooking entrees.
Rotate food products to assure freshness.
Take inventory and place orders with vendors.
Receive and put away freight.
Filter and change oil in deep fryer, and discard dirty oil properly.
Clean and sanitize all preparation and cooking areas.
Remove and clean hood filters.
Wash pots, pans, cutting boards, utensils and other dirty equipment.
Clean, scrub and squeegee floors.
Remove ice build-up in freezer.
Remove and properly dispose of all trash and cardboard boxes.
Perform other duties as required.

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with World Class Service with a local touch.
GREET all customers (be friendly, smile and make face-to-face eye contact).
HELP all customers (listen and pay attention; be courteous; be knowledgeable about product
location, services offered and store hours; offer alternatives if a product is out of stock; take the
customer to the product, etc.).
Personalize the customers shopping experience (make small talk, offer meal suggestions, explain
current store promotions, etc.).
THANK all customers (show appreciation and offer a parting comment).
WORKING CONDITIONS
Continuously perform all duties in an air conditioned building with a high volume of customers and
co-workers; work in a prep room where it may be wet and noisy.
Frequently work in hot temperatures and around a lot of grease when using the stove and oven to
prepare entrees.
Occasionally work in cold conditions when storing and retrieving product and customer orders from
the walk-in chill or freezer.
Seldom work around fumes and noxious odors when using cleaning chemicals; in hot and humid
weather when going outside the building to discard trash and boxes.
WORK HOURS
Generally be available for work 7 days a week and holidays between 3:00 am and 6:30 pm, depending
on the store and departments hours of operation.
EQUIPMENT USE
Continuously use knives, cutting boards, meat slicer, steam cooker, rice cooker, pans, and bowls to
prepare salads, marinades, sauces, garnishments and hot entrees.
Frequently use stove, oven, deep fryer, food processor, pots, tongs and various cooking utensils, food
thermometer, gas grill, wok and container sealer to prepare items for sale; service cart to transport
prepared entrees.
Occasionally use a stock wagon to retrieve supplies and receive freight; telephone to assist customers
and co-workers with requests, and to make PA announcements.
Seldom need to use a squeegee, mop, broom, dust pan, high pressure hose and cleaning solutions to
clean prep area; microwave oven to prepare products for sale; ladder and stool to retrieve supplies.
SAFETY EQUIPMENT
Continuously wear a back support belt when performing all job duties.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
MENTAL Continuously need to concentrate, pay attention to detail, and be alert, to produce quality
products and customer service; be able to work efficiently, even with frequent interruptions.
Frequently need to use basic math skills to calculate quantities and prices, to provide accurate pr