Senior Manager, Content

Job Summary 
 

Marriott Digital Services (MDS) is a fast-paced, innovative team that delivers digital activation services to individual hotels, including SEO, Content, Merchandising, and Outlet tactics. This Senior Manager role leads content operations for MDS, driving high-quality, timely execution of hotel-level strategies while managing internal teams and external vendors. The ideal candidate is both detail-oriented and strategic, and can hold teams accountable, optimize workflows, and continuously identify opportunities to enhance content programs and tools. 

This position reports to the Director, Operations. 

 

Candidate Profile 

 

• BS/BA degree in marketing, communications, related field, or equivalent experience 

• 5+ years of experience in digital marketing, content management, or project management 

• 2+ years of experience managing teams or vendors 

• Ability to solve problems quickly, think strategically, and drive data-driven decision making 

• System experience with Adobe Experience Manager (AEM), Salesforce, Clickup, and MS proficient preferred 

 

CORE WORK ACTIVITIES  

Content Center of Excellence Leadership 

• Lead the Content Center of Excellence as the subject matter expert for Marriott Digital content systems, tools, and distribution channels (DAC, Product Catalog, HWS, mPortal, OTAs, GDS, Metasearch) 

• Drive forward-looking content strategy by identifying emerging needs, opportunities, and collaboration areas across Marriott Digital Services 

• Evaluate and recommend content capabilities, services, and scalable solutions 

• Lead discovery and consultation efforts for new services, partnering with corporate teams to advance hotel-level content and merchandising strategies 

• Provide SME guidance, training, and thought leadership on tools, policies, and best practices 

Product Management & Digital Tool Ownership 

• Serve as the product owner for the Digital Evaluation Tool, guiding its evolution and growth 

• Define and prioritize requirements for development, support testing, and ensure alignment with Marriott priorities 

• Enhance MDS-specific tools by defining logic, rules, and workflows to support properties 

• Apply Agile principles to navigate complex scenarios, evaluate tradeoffs, and make strategic recommendations 

Managing Work, Teams, and Vendors 

• Oversee content tactics, ensuring timelines, processes, and deliverables meet quality standards 

• Maintain operational workflows, training materials, and system documentation; ensure Salesforce schedules, dashboards, and reports are current 

• Manage internal content team (Managers and Analysts), and vendors, ensuring high-quality, timely outputs and scalable partnerships 

• Partner with Business Support for accurate billing and process alignment 

• Mentor team members, resolve operational challenges, and drive continuous improvement 

 

Additional responsibilities as assigned. 

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and other