Regional Director

• $150,000 - $170,000 base salary range + bonus
• Must live in market- Chicago, IL

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? 

What’s In It For You**: 

• Competitive pay with performance-based annual raises! 
• Medical, Dental & Vision Insurance  
• Domestic Partnership Benefits 
• Paid Parental Leave 
• FSA and HSA with Employer Contribution  
• Commuter Benefit Program  
• Retirement Savings 401(k) WITH company match 
• Employee Assistance Program  
• Paid Time Off  
• Discount Program  
• Flexible Work Schedule  
• Career growth opportunities  

**If hired, you must meet and maintain all eligibility requirements to qualify**

GENERAL DESCRIPTION

The Regional Director behaves and leads according to Potbelly Values and upholds the Potbelly Advantage. They will be responsible for up to 100 shops and will lead up to 15 District Managers. This role is the driver of Operations with focus on impacting District Managers. They will provide leadership, coaching, and direction to the shops through their District Managers in the areas of People, Customers, Sales and Profits. They will guide District Managers in planning and setting goals for each shop, monitoring the progress of goals (Sales, Profits, Customer Satisfaction, Turnover, and Food Cost) and holding employees accountable for delivering results. They see the business from all vantage points and receives staff support but does not lead it. Follows the standard Potbelly Operating Procedures with main areas of focus including but not limited to:

FOCUS

People

• Provide strategic leadership to ensure high standards and proper execution is in place for recruiting, staffing, training and development, performance management, compensation, and workforce planning.
• Accountable for ensuring a positive work environment in the region while working with DMs to continually improve Balanced Scorecard results, with a goal of Contributor Level or higher.
• Uses Values, Leadership Traits, and Potbelly Toolbox to maintain a strong culture.
• Coach and develop District Managers on all areas of the People Plan. Proactively execute a Regional People plan to include new shop opening planning, and hold District Managers accountable for delivering on all people measures and standards.
• Make Potbelly known in the region as the best place to work.
• Accountable for bench development. Must ensure bench development occurs at every level from Shift Leader to District Manager.
• Routinely observe Regional operations, troubleshoot issues with District Managers, address corrective action immediately and recognize successes.
• Ensures execution of the Training program at all levels in region.
• Hold effective business review meetings with District Managers and serve as a liaison for communication between the Support Center and the Region.
• Coach and develop District Managers on: Sales, Profits, Staffing, turnover, Employee and Customer satisfaction, performance management, training and orientation, communication, rewards and recognition, and administration.
• Conduct performance reviews and provide continuous feedback and development. Hold the team accountable for doing the same.
• Build strong teams. Identify staffing needs in the region and participate in recruiting, selecting and placement of Management team.
• Work with team to ensure Turnover is below company targets at all levels. Ensure GM stability within shop location.
• Effectively utilize Field Support Team (HR Manager, Recruiting Manager, Loss Prevention/Safety Director, Catering Sales Manager, Facilities Manager, etc.)

Customers

• Ensure DM’s train and monitor SIDEWAYS Service standards to the region team and teach the Potbelly Advantage.
• Executes to achieve targeted OSAT levels by leveraging key drivers. Review and analyze customer satisfaction scores and customer feedback data. Hold District Managers accountable for continually improving scores and feedback.
• Ensures execution of Ops Evaluations, Shop Checklists and more using Ops Analytica.
• Executes to achieve targeted throughput & drive-thru service times (where applicable).