Senior Product Manager

<p>🚀 Global tech scale-up<br/>🏖 Unlimited Paid Time Off &amp; flexible work hours<br/>🌍 Work 100% remotely in Europe or from our offices (Bratislava, Prague)<br/>💡Coaching sessions with our resident communications advisor<br/>💰 Company Stocks</p><p><em>This position is location-flexible. For advertising purposes, we might advertise in different locations.</em></p><p><br/></p><p><strong>About the role</strong></p><p>As a company scales from 20 people to 200+, how they manage their teams changes in major ways. If you believe in a world where the customer experience, powerful data, and convenient customization are key to this scaling, this is the role for you. </p><p>Alongside an experienced Engineering Manager, you’ll lead the team which manages our admin dashboard for user provisioning, workflow automation &amp; inbound calling, team analytics, and more. . And, create a scalable approach for our technologies alongside the Product and Platform teams.</p><p><strong><br/>What’s in it for you:</strong></p><ul> <li>Work with a Senior Engineering team and own the strategy for your product</li> <li>Scale key areas for mid-market &amp; enterprise teams, including user management, billing, and campaign calling.</li> <li>Create powerful inbound calling and workflow automation which allows managers to personalize &amp; integrate their calling software to their customers and their business needs</li> <li>Expand reports and quality assurance in one of the most advanced analytics products in telephony today. </li> <li>Leverage industry-leading technologies like GraphQL &amp; machine learning to create a word-class user experience</li> </ul><p><br/><strong>What you will work on:</strong></p><ul> <li>Work with your team to define the best technologies and approaches for scaling backoffice admin and reporting that will support multiple departments and teams of 1000+ </li> <li>Understand the day-to-day needs, underlying problems, and key motivations of the Sales and Support team managers using your product. </li> <li>Draft proposals which convey the impact and business value of each proposed solution</li> <li>Work with other product, design &amp; engineering teams create and prioritize your roadmap</li> <li>Keep up with industry standards for telephony and B2B SaaS technologies</li> <li>Create measurable success and health metrics for the team and your product with Data team and other Prodct &amp; Platformteams</li> <li>Deliver "end-to-end" feature lifecycle from custom discovery, product requirements, architecture design, engineering discovery, implementation, testing, release and monitoring</li> <li>Play an active role in ensuring quality with engineering &amp; QA teams during implementation and testing</li> <li>Work with R&amp;D leadership on a vision for your team and a strategy to achieve this vision</li> </ul><p><br/></p><p><strong>You will be a great fit if…</strong></p><ul> <li>You have past product management experience in a product-led company (ideally SaaS). </li> <li>You have experience managing a central B2B product</li> <li>You have proven experience creating clear, compelling explanations of the business value and impact of engineering initiatives</li> </ul><ul><li>You have a focus on creating measurable impact</li></ul><ul> <li>You are flexible communicator with strong written communication skills</li> <li>You are a guardian of your and your team’s focus</li> <li>You are a critical thinker hungry to learn</li> <li>You are stress resilient<br/> </li> </ul><p><br/>Bonus points if…</p><ul> <li>You have some development or software engineering experience </li> <li>You have experience as a technical product manager for telephony </li> <li>You have previous experience in a team that combines voice engineering and software engineering</li> </ul> <p><strong><br/>Why you will love to be a CloudTalker:</strong></p><p>🏖 Unlimited Paid Time Off<br/>🌍 Work 100% remotely in Europe or hybrid from our offices (Bratislava or Prague)<br/>⏳ Flexible working hours<br/>🤩 CloudPerk - annual budget towards development, health and well-being<br/>💲 Referral bonus up to 5000 EUR<br/>💰 Company Stocks<br/>💡Coaching sessions with our resident communications advisor<br/>📚 Leaders Academy<br/>👥 Virtual &amp; physical team buildings<br/></p><p><br/></p><p><strong>What to expect from our hiring process:</strong></p><ul> <li>30min interview with our recruitment team </li> <li>60min interview with our <a href="https://www.linkedin.com/in/allison-chihak-b7aa6762/" rel="nofollow noreferrer noopener" target="_blank">Allie</a>, our Product Manager Lead, and an Engineering Manager</li> <li>45min interview with Allie and <a href="https://www.linkedin.com/in/peter-bakos-a807369a/" rel="nofollow noreferrer noopener" target="_blank">Peter</a>, our CPO</li> <li>Values-fit interview</li> </ul><p><br/></p><p><strong>About CloudTalk</strong></p><p>CloudTalk is the next-generation business calling software.</p> <p>It allows customer support and