Insurance Customer Service Manager

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

Insurance Customer Service Manager  - Tampa, FL

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

We have an exciting opportunity for you to join the Property Insurance Service team as a Insurance Customer Service Manager! We are looking for a highly motivated leader with strong analytical and organizational abilities, as well as the ability to create and maintain a very engaged, positive work environment. As a Insurance Customer Service Manager, you will manage all activities related to servicing existing homeowners, renters, auto and other insurance policies. Responsibilities include providing tailored performance coaching, rendering underwriting decisions on cases referred by subordinates, reviewing work procedures and recommending new procedures when necessary, and preparing department business plans, staffing projections, and budgets.

Success in this role is built on the foundation of GEICO’s core leadership behaviors: 

• Ownership: You take responsibility for outcomes in all scenarios. 
• Adaptability: You navigate dynamic environments with creativity and resilience. 
• Leading People: You empower individuals and teams to achieve their best. 
• Collaboration: You build and strengthen partnerships across organizational lines. 
• Driving Value: You use data-driven insights to align actions with strategic goals. 

What You’ll Do: 

• Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust. 
• Leverage your property and casualty insurance expertise to guide team members in resolving complex customer inquiries and claims. 
• Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.  
• Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention. 
• Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service. 
• Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence. 
• Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance customer experience. 
• Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge. 

What We’re Looking For: 

• Minimum of 3 years of current leadership experience in Property and Casualty insurance.
• Active Property & Casualty Insurance License
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment. 
• Must be able to work in an office setting a minimum of 4x per week with full-time expectation in the first 6 months
• Must be able to drive performance results through multiple levels of leadership
• Must be able to drive positive changes through process evaluation and strategic planning
• Strong results orientation, with a history of meeting or exceeding performance goal