Global Operations Manager Restaurant Platform

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

McDonald’s is built on the foundation of Running Great Restaurants. Join our high-performing team responsible for enabling our restaurants to operate at their best and deliver exceptional customer experiences every day. Global Operations supports markets to ensure they have operational solutions and consulting resources that solve the needs of today, while looking ahead to our future. 

In this exciting role as a Manager in the Global Restaurant Operations team you will be responsible for leading key Global operations development workstreams focused on elevating the customer and restaurant teams experiences through market testing and evaluation up to scaled deployment. You will partner cross functionally with McDonald’s MCX functions, market and segment teams and market leadership thought your projects aligned to the Restaurant Platform Strategy.

This position reports to the Director, MCX Global Restaurant Operations and will be Chicago (MHQ) based.

Accountabilities and Responsibilities

• Lead and support projects focused on elevating the customer and restaurant experience, with primary responsibilities including definition of new operations standards and procedures through concept ideation, development and test phases
• Innovate and problem solve to deliver best in class restaurant and customer facing solutions
• Lead market zero testing efforts and test evolution of global initiatives and solutions, work collaboratively across functions to drive projects forward ensuring goals are met
• Partner with Mission teams and initiative leads to develop clear operating standards, procedures, tools and resources
• Manage/support Speedee Labs and in-restaurant testing, ensuring tests are designed for insights and ability to inform strategic decisions (menu, operations, digital, technology and restaurant design)
• Provide proactive updates on initiative progress, keeping projects on track and budget.
• Build trust and transparency to maximize shared learnings

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $XXXXXX – $XXXXXX per year [ <-- ENTER MIN to MID SALARY RANGE]
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Minimum 2-3 years business experience with progressive responsibilities owning initiatives and driving strategy at the Manager band
• Knowledge and experience testing and deploying restaurant and customer facing solutions within market
• Held previous roles in market field operations
• Must be fluent in English, with both strong written and verbal skills
• Ability to travel domestically and internationally based on project needs
• Effective communication skills with the ability to convey concepts and narratives in a compelling manner across stakeholder groups
• Must have strong influencing skills and be able to work across lines of senior management, other business functions, agency/vendor partners, market partners and other staff as appropriate to build an engaging stakeholder network
• Has high level of organizational skills to manage project timelines, lead a business-critical project teams and deliver on own project deliverables

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leav