Ticket Office Event Day Staff

Job DetailsJob Location: Kraft Sports and Entertainment - Foxborough, MA 02035Position Type: Part TimeEducation Level: High School Diploma or EquivalentSalary Range: $15.00 - $20.00 HourlyJob Category: SalesSUMMARY: This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.

 

DUTIES AND RESPONSIBILITIES



Event days with strong focus on customer interaction and service



Customer Service: Assist customers with lost tickets and other customer service related issues


Sales: sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up


Will Call: Distribute will call and troubleshoot/manage customer expectations when issues arise


Mobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrances




Understand all aspects of Ticket Office policies


Provide positive, friendly, and timely service to all guests


Ability to work evenings and weekends


Year round event opportunities


Potential for office hours during our busy times of the year


Special projects and assignments as business dictates



 

SUPERVISORY RESPONSIBILITIES



This position has no supervisory responsibility



 

SKILLS AND QUALIFICATIONS



Strong Customer Service skills


Keen attention to detail


Ability to work under pressure and in a fast paced setting


Able to take and relay instructions


Experience handling and balancing cash


Ability to multi-task


Reliable transportation to and from Gillette Stadium



 

PHYSICAL DEMANDS



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Ability to work for long periods of time



 

WORK ENVIRONMENT



A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.


Ability to work in inclement weather



 

CERTIFICATES, LICENSES, REGISTRATIONS



None required



 

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Qualifications